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Toyota of Scranton
Scranton, PA
5,190 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,190 reviews
August 26, 2021
I like that the dealership is within 10-15 miles from my home. Everyone seems friendly and eager to please. My only concern is that the navigation system is not loaded anymore. I don’t know what happened on home. Everyone seems friendly and eager to please. My only concern is that the navigation system is not loaded anymore. I don’t know what happened on my last visit. More
by JLCAREY68
Verified CustomerEmployees Worked With
A nice young man
August 25, 2021
The Service Dept has a great team. They made sure all my needs were met. They even identified services I missed or were due soon. needs were met. They even identified services I missed or were due soon. More
by WCOLLINS63
Employees Worked With
August 25, 2021
Service was fast, the staff was very helpful. I could not be happier. The only place and staff I would bring my car to for service!!! be happier. The only place and staff I would bring my car to for service!!! More
by Swaters93
Employees Worked With
August 25, 2021
The dealership is great. I would highly recommend it. The price is reasonable and the salesman was very helpful. I would definitely buy my next car from them price is reasonable and the salesman was very helpful. I would definitely buy my next car from them More
by Hmichaela1121
August 24, 2021
Thx again... your staff is very friendly and professional especially Mark Thomas and your new salesperson Jacob... both whom helped me out with my new 2021 Rav4 XLE which is running fantastic... have a good especially Mark Thomas and your new salesperson Jacob... both whom helped me out with my new 2021 Rav4 XLE which is running fantastic... have a good day 🌐 More
by Joseph Corvo
August 22, 2021
Great dealership. Very friendly. Not high pressure. Service is quick. Buying is painless. Everyone from sales to the finance department are professional and friendly. Andrew Weinberger is a tremend Service is quick. Buying is painless. Everyone from sales to the finance department are professional and friendly. Andrew Weinberger is a tremendous asset to this dealership. More
by JEFF
Employees Worked With
Other Employees :
Andrew Weinberger, Jenna Sledzinski, Alyssa Esteras, Bryan Matarese, Howard Sweeny
August 18, 2021
My experience was with a lease renewal. My lease was up in August and I met with a salesman, Joe Jr., to look at a RAV 4 XLE for finding my next Toyota. I was a bit hesitant to return to Toyota of Scranto in August and I met with a salesman, Joe Jr., to look at a RAV 4 XLE for finding my next Toyota. I was a bit hesitant to return to Toyota of Scranton after a winter fiasco with the Highlander I was leasing. I had used 5 roadside assistance calls on my insurance before they replaced the battery. The last day that the SUV wouldn't start was when I had an appointment for an ultrasound to determine if I had a blood clot in my leg. I missed the appointment and was very upset. On June 30, 2021 I went to look at the RAV 4. The salesman knew that I was handicapped and had mobility issues. The reason I wasn't looking at another Highlander was that I had difficulty getting into the car. I was looking for a 12,000 mile lease, but Joe told me I didn't need that .....he wouldn't sell me something I didn't need. I explained that my driving has increased because I now volunteer in Waymart 3 days a week. I wanted a remote starter in my new leased car. He told me that the ones Toyota installs aren't as good. Toyota would write a check and it would be installed at Best Buy. Toyota sent me a check for $250 which I haven't cashed yet. Online their starters are $300 plus. You cannot call Best Buy in Dickson City, you have to go there. Joe knew about this and my mobility issues. When I called him about this issue, he returned my call and said I would have to pay another $250 myself to have Toyota install it....he said he met with George and Mary Jo Preno about this. He said Mary Jo would call me tomorrow after 5 PM. That was August 4, 2021 and I haven't heard another word. He also told me the over mileage charge would be 15 cents per mile. It is 22 cents. I have already decreased my volunteer days because of this issue. It was the last day of the month and Joe wanted to close the deal. I had a friend with me and eventually 2 other men were close by, looking over my shoulders. At one point I asked Joe if the 3rd man was a "closer". If they have cameras in their showroom they can see this. Another employee told me that Joe was in a contest with another salesman and this was the last day of the month. The only hurry was for him and I assumed he was honest. More
by lindan1212
August 17, 2021
took my vehicle in for a scheduled appointment on 7/30/21 to have a problem diagnosed, 7/31 had a voicemail that the vehicle needed a new axle. Monday 8/2 called Chris Ellis asst service dept. manager and he to have a problem diagnosed, 7/31 had a voicemail that the vehicle needed a new axle. Monday 8/2 called Chris Ellis asst service dept. manager and he told me that the part had to be ordered and would take at least 3 days to arrive, at that time I told Chris I would pick up the vehicle and return it when the part arrived as i needed it to get to dr. appts. After 4 days I called for an update and was informed that Chris and Jason Palmigiano were both working on the warranty info as well as the status of the new part, and that one of them would be contacting me soon. I never got a return. Today 8/17/21 got a call from Tara that the part has been shipped and on it's way. While all this was going on I called several auto parts stores in the Wilkes - Barre area and was told that they had the part in stock. More
by TYCOON0928
Employees Worked With
Chris Ellis, Jason Palmigiano
