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Toyota of Scranton
Scranton, PA
5,190 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,190 reviews
September 10, 2021
Great Toyota service department and state of the art! Very customer orientated and friendly! Jonathan Lane an assistant service manager was super and very professional! Thanks! Very customer orientated and friendly! Jonathan Lane an assistant service manager was super and very professional! Thanks! More
by PETEC101
Verified CustomerEmployees Worked With
Jonathan Lane
September 10, 2021
Great, prompt service as always at the dealership. Staff was knowledgeable and kept me up to date on the status of my service and cost was knowledgeable and kept me up to date on the status of my service and cost More
by chapru
Employees Worked With
September 09, 2021
Clean and pleasant waiting area. Easy to check in. Service advisor was excellent. He advised me several times as to why my service was taking so long. Turned out to be difficult to repair wiring harne Service advisor was excellent. He advised me several times as to why my service was taking so long. Turned out to be difficult to repair wiring harness issue. More
by MICHAELC_47
Employees Worked With
September 09, 2021
2nd time getting a car from here! The People are very helpful. They heard what I wanted and they made sure I was happy. I would recommend Everytime! helpful. They heard what I wanted and they made sure I was happy. I would recommend Everytime! More
by SAEZADRIANA67
September 09, 2021
problem is under review and i was told it will probably be 2 months before toyota decides if they wll honor the new vehicle warranty concerning this issue.hopefully there will be a fair outcome. be 2 months before toyota decides if they wll honor the new vehicle warranty concerning this issue.hopefully there will be a fair outcome. More
by NOFLEAS1
Employees Worked With
jason parmigiano
September 09, 2021
The person who supervised the 10 000 miles service for my 2020 Toyota Prius was Ms Alyssa Esteras. She was extremely competent and efficient and solicitous (I am 88 years old). All this was very appreciated 2020 Toyota Prius was Ms Alyssa Esteras. She was extremely competent and efficient and solicitous (I am 88 years old). All this was very appreciated by the old person I am. More
by leraffort
Employees Worked With
Alyssa Esteras
September 09, 2021
Jon was very professional. They recognized my needs. National Toyota needs to resolve my 2 issues. I have gone back because of fuel tank and tech issues National Toyota needs to resolve my 2 issues. I have gone back because of fuel tank and tech issues More
by PHILENER
Employees Worked With
Jon
September 08, 2021
I was going to write a hard copy letter complimenting the entire operation. My problem (a leak in AC lines) was not easy to find but they worked at it tirelessly. I was kept informed throughout by CHRIS EL entire operation. My problem (a leak in AC lines) was not easy to find but they worked at it tirelessly. I was kept informed throughout by CHRIS ELLIS and he did a fantastic job of following through. AND I had bought a extended warranty and he knew this and kept the costs to a minimum, so thank you and will certainly recommend you to others More
by STEPHENSCHERMEYER
Employees Worked With
Chris Ellis
September 07, 2021
My experience was excellent and I don’t believe it take 25 words to say to that. If it takes 25 words to process this you need to re-evaluate 25 words to say to that. If it takes 25 words to process this you need to re-evaluate More
by KOZICKICONST
September 07, 2021
I have great experience in your service. All staff member were polite and helpful. Everything was done in fast and efficient manner, will definitely come back when is time for new car were polite and helpful. Everything was done in fast and efficient manner, will definitely come back when is time for new car More
by GAVROJELIC
Employees Worked With
