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Toyota of Scranton
Scranton, PA
5,191 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,191 reviews
September 21, 2021
Friendly, helpful, accommodating, dedicated to superior service to the customer. Salesperson Jax listened to our concerns and was down to earth and a pleasure to do business with the purchase if our car. N service to the customer. Salesperson Jax listened to our concerns and was down to earth and a pleasure to do business with the purchase if our car. Never got annoyed, or rushed us. Excellent. More
by CAROLCARROTS50
Verified CustomerEmployees Worked With
Jax
September 20, 2021
Best car buying experience I’ve ever had, hands down! Treated my wife and I unbelievably. Treated my wife and I unbelievably. More
by MBASZTUR
Employees Worked With
September 20, 2021
CALLED ON A THURSDAY MORNING, TOLD THEM EXACTLY WHAT PARTS I NEEDED REPLACED, TOOK THE TRUCK IN ON SATURDAY MORNING, DIDN'T GET IT DONE UNTILL THE FOLLOWING FRIDAY. 2 BRAKE LINES, 1500.00 DOLLARS! ARE Y PARTS I NEEDED REPLACED, TOOK THE TRUCK IN ON SATURDAY MORNING, DIDN'T GET IT DONE UNTILL THE FOLLOWING FRIDAY. 2 BRAKE LINES, 1500.00 DOLLARS! ARE YOU ALL CRAZY? More
by BHR03
Employees Worked With
JOHN LANE
September 17, 2021
No return calls, pompous xxx, not knowledgeable on options, substandard workmanship, lied to!! 5 visits that should have been 2. Very disappointed and dissatisfied with end result. Should have gone to options, substandard workmanship, lied to!! 5 visits that should have been 2. Very disappointed and dissatisfied with end result. Should have gone to my own body shop. I was contemplating buying rain guards and cover for box but certainly do not want to go through this again! Will look elsewhere ! THANK YOU More
by JOSSY_5
September 17, 2021
They did a great job in finding what was wrong with my Rav 4 car. Alan the assistant service manager did a great job and very professional. Rav 4 car. Alan the assistant service manager did a great job and very professional. More
by THETREEMAN
Employees Worked With
September 17, 2021
I completed a survey about a week ago. I don'r know why I am getting this new one. am getting this new one. More
by kathy.dooley.dfc
Employees Worked With
September 17, 2021
The salesman, Brian Materese, was wonderful to deal with. There was a delay of 3 weeks on the “tech” commissioning of the vehicle. We had to return to the dealership to have the appt scheduled. Once that There was a delay of 3 weeks on the “tech” commissioning of the vehicle. We had to return to the dealership to have the appt scheduled. Once that was done, there was no follow-up confirmation to let us know that the appt was set. Mark Thomas, the training manager, did an excellent job informing us of all the many tech things in the car and how to use them. More
by SAPETRY
September 16, 2021
I serviced my car there regularly since I purchased it there and the service I received on this last visit was exceptionally poor. I actually took my car without it being repaired because they were unabl there and the service I received on this last visit was exceptionally poor. I actually took my car without it being repaired because they were unable to tell me definitively the cause of cost. Very disappointed. More
by MCENCETTI
Employees Worked With
