Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,192 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,192 reviews

October 25, 2021

Superior customer service. They really went above and beyond in taking care of the issue that I had. From sales team all the way up to management and customer relations, everyone exceeded expectations More

by SAGG780
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Jo , AJ Wallace
Report | Print
Oct 26, 2021 -

Toyota of Scranton responded

SAGG780, we realize problems will happen and we are here to offer our help. Thank you for the awesome review and top rating. We wish you well. Take care.

October 24, 2021

associates are friendly and helpful,dealership is clean well laid out and friendly atmosphere. overall a pleasant experience. More

by HARLEY7713
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Toyota of Scranton responded

Thank you for taking the time to share the details of your recent experience at our dealership. We appreciate your kindness. We are delighted you found your experience pleasant. Take care.

October 24, 2021

Alyssa Esteras made me feel at ease. I know my car was in great hands More

by RD2AK05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Report | Print
Oct 26, 2021 -

Toyota of Scranton responded

Thank you, RD2AK05, for the perfect rating of your recent service visit with Alyssa. We are truly thrilled you enjoy working with Alyssa. That is the goal. Again, thank you for sharing your story with us. It is appreciated. Take care.

October 24, 2021

Very helpful I was able to get the car I was looking for 😊 thank you to all More

by DOREENWYSS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Toyota of Scranton responded

Doreenwyss, enjoy your new vehicle. Thank you for choosing our dealership. We are delighted all went well and you had an enjoyable experience. Take care.

October 21, 2021

Excellent customer service. Everyone is helpful, polite and knowledgeable. We would recommend them to anyone looking to purchase or service a car. More

by SOMAL311
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Report | Print
Oct 21, 2021 -

Toyota of Scranton responded

SOMAL311, thank you for the perfect, 5 star review. It is greatly appreciated. We appreciate you taking the time to share your story. Take care.

October 21, 2021

Very nice staff. I just wish they didn't want to tack on extra work. More

by BIFFY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Report | Print
Oct 26, 2021 -

Toyota of Scranton responded

Biffy7, we do recommendations based on the year of your vehicle as well as the mileage. It is our obligation to you as our customer to present this information. You have the opportunity to choose to do what you would like as far as the recommendations are concerned. Thank you for your feedback...it is appreciated. Take care.

October 20, 2021

Choppy process for service but once the vehicle is in the shop, all went well More

by TJD539911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Report | Print
Oct 20, 2021 -

Toyota of Scranton responded

Thank you, TJD, for your feedback. We strive to provide each guest with an easy, timely check in. Our apologies if your experience was not up to our standard. We are happy to know overall, your visit went well. Take care.

October 19, 2021

Son muy atentos y amistosos. El vendedor que me atendió es excelente y habla español More

by AZUCARG7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Other Employees : Ebrahin Evertsz , Howard Sweeny
Report | Print
Oct 21, 2021 -

Toyota of Scranton responded

Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia reciente en nuestro concesionario. Todos lo apreciamos. Disfrute de su nuevo vehículo. Cuídate.

October 19, 2021

Nice that they have u pull into the service area for service out of the weather. More

by ECLODER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2021 -

Toyota of Scranton responded

ECLODER, thank you for your comments. We want our guests to be comfortable when servicing at our dealership. We also appreciate you taking the time to let us know about your service experience. All the best to you. Take care.

October 18, 2021

Toyota of Scranton went above and beyond to make sure that my experience with them was nothing but the best! Will definitely be returning! Jordan kept in contact with me, making sure to find me the right More

by Tiffany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Toyota of Scranton responded

Tiffany, enjoy your new Sorento! Thank you for the perfect, 5 star rating of your buying experience. It is appreciated. We are delighted to know you enjoyed working with Jordan. Again, thank you. Take care.

1
...
167
168
169
...
520