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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,192 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,192 reviews

November 23, 2021

They are helpful in picking out what's best for the car . They helped me see thing I might need to come back for. More

by egonzo14z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
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Nov 23, 2021 -

Toyota of Scranton responded

egonzo14z, thank you for taking the time to tell about your experience. We all appreciate the 5 star rating. Take care.

November 23, 2021

Great, knowledgeable, courteous and not an all day experience from the salesman to the finance officer. More

by LFFDM1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ebrahin Evertsz, Alyssa Esteras, Michael Reilly
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Nov 23, 2021 -

Toyota of Scranton responded

Thank you for your top rating on your buying experience. We are delighted you enjoyed working with our sales team. Please let us know if you need anything. Take care. Enjoy your new vehicle. Thanks again.

November 22, 2021

Exceptional service Jeff is the best sales person just really good overall trustworthy understanding great More

by IRENEFARRELL76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Felkowski
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Nov 22, 2021 -

Toyota of Scranton responded

Irene, Thanks so much for taking the time to rate your experience with our sales team. We are happy to see you enjoyed working with Jeff and we earned 5 stars. That is just awesome. Thank you! Enjoy your new vehicle. Take care.

November 22, 2021

Professional yet personal service. Always pleasant and focused that my needs be addressed to a positive outcome. More

by MLOCOSME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Toyota of Scranton responded

MLOCOSME, Thank you for taking the time to inform us of your recent buying experience. We are thrilled all went well and we received a 5 star rating. Enjoy your new vehicle. Take care.

November 17, 2021

Very organized there and pretty fast I’ll go back for my next service definitely More

by ERH222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vegas
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Nov 17, 2021 -

Toyota of Scranton responded

ERH222, We are delighted you had a wonderful service visit. Thank you for the perfect, 5 star rating and for making it clear you will return. Take care.

November 17, 2021

Professional, pleasant service. Was kept fully informed about likely timetables in these uncertain times. Questions were answered cheerfully and extra service came with a smile. More

by E44B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonsky, Joe Gatto
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Nov 17, 2021 -

Toyota of Scranton responded

E44B, we are delighted you are so happy with the outcome of your service visit. Thank you for the perfect rating. It means so much to know you are pleased with our dealership and the service you received. Take care.

November 17, 2021

Great to deal with! Very informative and helpful during and afterwards the service appointment. Thanks. More

by JROOD
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
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Nov 18, 2021 -

Toyota of Scranton responded

JROOD, thank you for your 5 star rating of your recent service experience. We are grateful for the opportunity to service your vehicle. Take care.

November 16, 2021

Sales experience was great but it took way too long to do the paperwork, that part was too long More

by ENGLISH4487
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2021 -

Toyota of Scranton responded

English4487, thank you for taking the time to tell us about your buying experience. We do value your time and apologize for the extended time spent at our dealership. Enjoy your new vehicle. Take care.

November 15, 2021

am a 68 year old 90% disabled Viet-Nam veteran. If you am a 68 year old 90% disabled Viet-Nam veteran. If you are a military veteran RUN - DON'T WALK FROM THIS PLACE!! I contacted Toyota of Scranton abou More

by JMARKEWICZ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
EBRAHIN EVERTSZ
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Nov 16, 2021 -

Toyota of Scranton responded

At Toyota of Scranton we strive to create the best buying experience for our customers and we are grateful to all veterans. Thank you for your service! Although your recent experience unfortunately did not result in allowing us to serve you in your vehicle needs, we hope to have the opportunity to exceed your expectations in the future. We are committed to our customers and our community and we are navigating these difficult times of pandemic, shortages, and uncertainty right alongside you. We have addressed this unfortunate misunderstanding with our team members who may not have explained that in these unique market conditions of inventory constraints, we do require a deposit to hold a vehicle. We look forward to serving you in the future! Toyota of Scranton has the highest regard for military, first responders and especially veterans. Throughout the years we have offered our support to many Veterans organizations, including: AMVETS Veterans Promise Camp Freedom Helping Heroes NEPA American Legion Post 665 109th Infantry Regiment Association Never Forgotten Fund Vetstock America Wreaths across America Valhalla Veterans Services Gino Merli Veterans Center VFW Simpson VFW Post 25 Unico Minicozzi Fund (Veteran) Keystone Warriors American Legion Riders Catholic Social Services - Veterans Sponsorship Timberwolves Family Readiness

Nov 17, 2021 -

JMARKEWICZ responded

Having been abused and mistreated by multiple retailers in Pennsylvania we have decided to go home to North Carolina where veterans and/or elderly customers are treated with respect and extra consideration to buy a car and the washer/ dryer set we need.

November 15, 2021

Car was at service 10:00 to closing. We did have several things to fix. We bought tires and needed one of our old tires wrapped to place in cargo area, but that was not done. No problem.Everyone was attent More

by KAREN.KLEMENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Nov 15, 2021 -

Toyota of Scranton responded

Karen. Thank you for taking the time to offer a review of your recent service visit. Our apologies on overlooking your request. We appreciate your understanding. Take care.

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