Back

Toyota of Scranton

Scranton, PA

4.7
5,193 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,194 reviews

December 06, 2021

The sales team was very goodonly problem was that as a The sales team was very good only problem was that as a non profit I felt that i should pay sticker price not $3,000.00 over list but I needed the va More

by GGWILLIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden
Dec 07, 2021 -

Toyota of Scranton responded

GGWilliam, many thanks for taking the time to offer your feedback regarding your recent buying experience. We will pass along your comments regarding pricing. Thanks again. Take care.

December 05, 2021

I could not have had a better experience with this dealership. They are professional in every sense of the word. I was told it would be taken in at a designated time and it was. This, in itself, was r More

by WCARTER22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Toyota of Scranton responded

WCarter22, We appreciate your taking the time to tell us about your experience with our service department. We are happy all went well and you rated us 5 stars. Many thanks. Take care.

December 05, 2021

Toyota has never let us down. Our Rav has over 200,000 miles, and with regular maintenance we expect it to last another 100,000 miles! Toyota of Scranton is where we bought the Rav, and they have helped u More

by lynnee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Toyota of Scranton responded

lynnee, great story...thank you for sharing. We are just thrilled you are pleased with our service department. We want to see you reach your goal of 300.000 miles on your RAV4. Again, thank you for taking the time to share your story. Take care.

December 04, 2021

This is the third Highlander I've purchased from Toyota of Scranton and I continue to return for service and maintenance. The staff at Toyota always performs in a professional manner and I've always been s More

by slvrfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Toyota of Scranton responded

slvrfox, thank you for sharing yoiur feedback on your service experience. We are thrilled all went well and we earned 5 stars. Thank you. Take care.

December 04, 2021

Handled my tire issue horribly, and wound up putting the wrong tire on anyway. Took over three weeks of being ignored and bounced around with two visits to the service dept to have me drive away unsatisfied More

by jbruckner
Customer Service
Recommend Dealer
No
Employees Worked With
I don't remember
December 02, 2021

I just purchased a 2022 Tacoma. The whole experience was the best possible. I would highly recommend Toyota of Scranton, especially Corey, Matt, and Howard. All three were friendly, professional, and help More

by gal5223
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Dec 03, 2021 -

Toyota of Scranton responded

gal5223, we are delighted to hear you had an outstanding experience. Enjoy your new 2022 Tacoma. Great truck! Thank you for the recommendation. Take care.

December 02, 2021

Good sales department. Service was a bit slow for a non toyota car but will service new toyota vehicle. More

by BOLMOR1993
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Toyota of Scranton responded

Bolmor1993, We work everyday at improving time in our service department. Thank you for sharing your input with us. We view customer comments as the best information to make necessary improvements. Take care.

December 02, 2021

The wait time even with appointment is way to long for a tire rotation only 1hr and 45 min and poeple came in after me getting more done just 1hr 30min . Poeple there are friendly when you walk in. More

by EDDIEFROG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Toyota of Scranton responded

EDDIEFROG1,thank you for providing your feedback from your recent service visit. We work daily at making improvements in the time for service. We do understand how valuable our customers' time is and apologize if your were at our dealership for longer than necessary. Take care.

December 01, 2021

Absolutely the best dealer. We’ve experienced several dealerships in Northeast Pennsylvania, and none come close to the excellence at Toyota of Scranton. My husband is a mechanic for an international com More

by 21cobrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Jeffrey Felkowski
Dec 01, 2021 -

Toyota of Scranton responded

21cobrien, the entire team at Toyota of Scranton extends their heartfelt thank you for taking the time to let us know how you enjoy doing business at our dealership. We are truly grateful to know you are such raving fans. We wish you and your family all the best. Again, many thanks. Take care.

December 01, 2021

I would appreciate to receive an amended copy of the 586957 Invoice. Item C: I did not complain of any pulsation when braking down hills. Also the date was incorrect. I was there on Nov 17, 2021. T More

by MVANSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Toyota of Scranton responded

Mary, we will contact you to discuss your comments. Thank you for the opportunity to service your vehicle. Take care.

Dec 03, 2021 -

MVANSTON responded

Ok

...
163
...