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Toyota of Scranton

Scranton, PA

4.7
5,195 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,195 reviews

February 15, 2022

I am having PROBLEMS with the $30000 vehicle. Very friendly people but not happy with outcome of my car that they sold me. Friendliness is not taking care of the issue More

by Brenda
Recommend Dealer
Yes
Employees Worked With
Jake. Abrem.... manager from sales
Feb 15, 2022 -

Toyota of Scranton responded

Brenda, We understand how issues with your vehicle can be frustrating. We want to get the issue resolved in a timely fashion. We also appreciate you took to time to offer your feedback. Thank you. We do understand you will be back in this week so we can work on your vehicle. We will see you then. Take care.

Feb 16, 2022 -

Brenda responded

There is a problem with my $30000 vehicle again. Major puddle under it a day before it is to be serviced and I was told there isn't any thing wrong with the vehicle you are doing a complimentary service because of previous problem.. Friendly is not fixing problemssss again

February 15, 2022

Professional and courtesy. The showroom is impeccably clean and the staff takes time to understand your needs. More

by NICOLE.KRAJEWSKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2022

Very cordial, organized, professional, and overall caring dealership. Highly recommend. I have never been treated so well at a service appointment. More

by MBNEALON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2022

I trust that I am not being taken advantage of. I have a level of comfort that my car is reliable. Everything is explained in detail and I am made to understand if the repair needs to be done immed More

by JANE.EYRING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ellis, Alyssa Esteras
February 15, 2022

Exceptional customer service. Very professional, polite and knowledgeable.Finance was extremely helpful and made transaction quick and easy. More

by MRSBUTTERS4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Matarese
Feb 16, 2022 -

Toyota of Scranton responded

MrsButters4, thank you for sharing feedback on your recent buying experience. We are delighted you enjoyed working with our sales and finance team. That is just fantastic! Enjoy your new vehicle. Take care.

February 14, 2022

I was treated like roalty. I will absolutely be back to service my vehicl here More

by LUCINDA.OLIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Toyota of Scranton responded

Lucinda, thank you for your awesome review and 5 star rating. We appreciate you taking the time to let us know all about your experience. We will see you at your next visit. Take care.

February 13, 2022

Wonderful experience,,,, excellent staff ,, and service was outstanding,,, that , and having food and comfortable setting made our wait time seem to be very enjoyable,,,, Great job Scranton Toyota,,, Keep More

by HOBBART45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Toyota of Scranton responded

HOBBART45, Thank you for taking the time to offer your feedback on your service visit. We appreciate your kind words and 5 star rating. Many thanks. Take care.

February 13, 2022

The staff was amazing!! They were so helpful and really made us feel comfortable, the best dealership! More

by ASHLEYMAQUINO15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
Feb 14, 2022 -

Toyota of Scranton responded

Ashleymaquino15, we are thrilled you enjoyed working with our sales staff especially Jacob. Thanks for taking the time to offer your feedback. Enjoy your new vehicle. Take care.

February 13, 2022

Such a wonderful dealership! Everyone was great to work with. Very happy with my experience. More

by MARISSAORTAGUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Matarese
Feb 14, 2022 -

Toyota of Scranton responded

Marissaortagus, Thank you for taking the time to offer your feedback. We are delighted your experience went well. Enjoy your new vehicle. Take care.

February 13, 2022

Very kind people and very Generous in all of there work and very professional at what they do. More

by FRANCOANTOLIN43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Edward Rewt , Travis Langlois, Curt Manck
Feb 14, 2022 -

Toyota of Scranton responded

Francoantolin43, thank you for the awesome review and perfect, 5 star rating. It is greatly appreciated. Take care.

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