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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,336 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,336 reviews

October 15, 2024

This was my first time there for scheduled maintenance and they said how long it take and kept their word. This was a very positive experience and will go again. More

by MATNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Toyota of Scranton responded

MATNAN, Thank you for sharing your experience! We're so glad to hear that our team kept their word and provided a positive visit for your first scheduled maintenance. We look forward to seeing you again for future service! If you ever need anything, feel free to reach out. Warm regards, The Service Team Toyota of Scranton

October 15, 2024

Excellent dealership! Would not go anywhere else. I have been a customer for over 20 years More

by pascoe914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gallo
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Oct 16, 2024 -

Toyota of Scranton responded

pascoe914, Thank you so much for your kind words and for being a loyal customer for over 20 years! We truly appreciate your continued trust in us and are honored to be your dealership of choice. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

October 14, 2024

Toyota of Scranton is an excellently managed Dealership. Jason P. was extremely professional and efficient communicator for all my vehicle concerns. The cafe and setting are comfortable and relaxing making More

by JOHNVACCARO300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Toyota of Scranton responded

JOHNVACCARO300, Thank you so much for sharing your positive experience with us! We are thrilled to hear that Jason P. provided you with professional and efficient communication regarding your vehicle concerns. Our team always strives to deliver the highest level of service, and we're glad Jason hit the mark for you. We’re also delighted that you enjoyed our café and found the setting comfortable and relaxing during your visit. Making sure our guests are at ease while they wait is a priority for us. Thank you for choosing Toyota of Scranton! We look forward to serving you again in the future. Warm regards, The Service Team Toyota of Scranton

October 13, 2024

My experience at Toyota of Scranton was a very positive one, I have no complaints. More

by ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Toyota of Scranton responded

ML, Thank you for taking the time to share your positive experience with us! We’re so glad to hear that everything met your expectations and that you have no complaints. Our team at Toyota of Scranton strives to make every visit smooth and enjoyable, and your feedback is much appreciated. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

October 12, 2024

Great customer service Great customer service Great customer service Great customer service Great customer service More

by RAS911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fowler & Jeanene (shutle driver)
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October 11, 2024

Great work with my sienna and great customer service! ! I will definitely bring my car again here! More

by CARLOS.ARREDONDOAVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Toyota of Scranton responded

CARLOS.ARREDONDOAVILA, Thank you for your fantastic review! We're thrilled to hear you were pleased with the work done on your Sienna and that our team provided great customer service. It's always our goal to make sure our customers leave happy, and we're so glad you’ll be bringing your car to us again in the future. We look forward to welcoming you back to Toyota of Scranton for all your vehicle needs! Warm regards, The Service Team Toyota of Scranton

October 11, 2024

Went in for a recall, the staff that I worked with were extremely friendly and helpful . More

by Nighthawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Toyota of Scranton responded

Nighthawk, Thank you for sharing your experience with us! We're glad to hear that our team was friendly and helpful during your recent visit for a recall. Providing exceptional service is always our goal, and it's great to know we were able to deliver that for you. If you need anything else or have any questions, feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future! Take care, Service Team Toyota of Scranton

October 11, 2024

Extremely knowledgeable and professional from knowledge of the vehicle itself, to the finance options and follow-up services offered with the purchase of the vehicle. Strongly feel comfortable dealing More

by Cade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Warrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Toyota of Scranton responded

Cade, Thank you so much for your kind words! We're thrilled to hear that you found our team to be knowledgeable and professional throughout your experience, from the details of the vehicle to the financing options and follow-up services. We strive to ensure every aspect of the process is seamless and informative. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!" This response acknowledges the specific compliments while reinforcing the dealership’s commitment to excellent customer service. Warm regards, The Sales Team Toyota of Scranton

October 11, 2024

I found the experience to be both pleasant and satisfying. The staff was polite and knowledgeable and I would recommend this dealership to other people. More

by GREGBETTS1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Toyota of Scranton responded

GREGBETTS1968, Thank you so much for your wonderful review! We're delighted to hear that your experience with us was both pleasant and satisfying. It’s great to know that our team’s politeness and knowledge made a positive impact, and we truly appreciate your recommendation. We look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

October 11, 2024

Ebrahin was amazing and made our experience with Toyota positive. I would recommend him to everyone and anyone. He was so kind and attentive. He made sure to keep us up to date throughout the whole process More

by MICHELLEMASLAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Toyota of Scranton responded

MICHELLEMASLAR, Thank you for sharing such wonderful feedback about your experience with Ebrahin! We're thrilled to hear that he made your visit so positive with his kindness, attentiveness, and excellent communication. We’re proud to have team members like Ebrahin who go above and beyond to provide exceptional service. Your recommendation means a lot to us, and we’ll be sure to share your kind words with him. If you need anything in the future, please don’t hesitate to reach out—we’d love to assist you again! Warm regards, The Sales Team Toyota of Scranton

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