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Toyota of Scranton

Scranton, PA

4.7
5,195 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,196 reviews

March 30, 2022

Told Jake I wanted to be in and out and that’s what happened. Thanks More

by RAQUE103
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 31, 2022 -

Toyota of Scranton responded

raque103, We are delighted Jake was able to honor your request and your time. Thank you for letting us know about your buying experience. Enjoy your new vehicle. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

March 30, 2022

The experience was pleasant from choosing a new car to receiving the car. I appreciated the ongoing communication related to the buying process and updates on the expected time of arrival of my new vehicl More

by PW
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Toyota of Scranton responded

Hi PW, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

March 29, 2022

No pressure from salesmen. Everyone that works there are professionals. The showroom is as neat as a pin. You will be surprised when you go there to get a automobile. More

by jgvanderpool
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden, Howard Sweeny
Apr 01, 2022 -

Toyota of Scranton responded

Hi jgvanderpool, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

March 28, 2022

Fantastic experience from start to finish. I would not be happier with my experience and will be for sure using Toyota of Scranton for any new vehicles. The entire staff is too notch, I enjo More

by JOHN.MCNICHOL.JR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe from sales, Howard Sweeny
Mar 28, 2022 -

Toyota of Scranton responded

Hi John, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Thank you for taking the time to offer comments on Howard and Abe. We are delighted they were so instrumental in your purchase. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 28, 2022

The service was really fantastic our service girl was awesome I highly recommend the place More

by kim_a_glaush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Toyota of Scranton responded

Kim, Thank you for taking the time to let us know about your service visit. We are delighted you enjoyed working with Kacie. We appreciate your business and we value you as our customer. Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com 570.702.8776

March 27, 2022

Great service. Staff are very professional and accommodating. Waiting area is comfortable and the wait was not long at all. More

by ksoph1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2022 -

Toyota of Scranton responded

ksoph1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 27, 2022

Professional and up front with what I needed. Explained what was needed before any work was done More

by PEACH_2446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2022 -

Toyota of Scranton responded

Hi PEACH_2446 , Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 26, 2022

My husband and I went to multiple dealers before even coming to Toyota. I actually did not even want to go to Toyota he convinced me. As we walked in we were instantly set up with our sales representativ More

by Mana1710costantino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan (Jax) Gronski
Mar 27, 2022 -

Toyota of Scranton responded

Hi Mana1710costantino , Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 25, 2022

This will be my 3rd new vehicle I am purchasing off Joe in a 3yr period. All 3xs has been a very easy,and quick. More

by CassieHayes92004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Toyota of Scranton responded

Hi Cassie, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business, loyalty and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 24, 2022

Abe more than satisfied my questions with the new corolla cross purchase, very friendly and courteous. More

by CAVE96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : abe
Mar 24, 2022 -

Toyota of Scranton responded

Hi CAVE96, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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