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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,270 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,270 reviews

October 04, 2024

Everyone that was part of the sale was very professional and courteous. The young man in the shop who took care of my brakes and adviced me on what fluid changes I need to keep and mind was very helpful. I More

by hughie97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
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Oct 05, 2024 -

Toyota of Scranton responded

hughie97, Thank you so much for your wonderful review! We're thrilled to hear that our team was professional and courteous throughout your experience. It’s great to know that our service department provided helpful advice to keep your Highlander in top shape. We're excited for you to enjoy your dream car for many years to come! If you ever need anything, we’re here to help. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

October 02, 2024

Great experience. Excellent customer service. Easy going staff and professional environment. Offered multiple services. Can’t wait to go back. More

by RBOYNTON42
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Toyota of Scranton responded

RBOYNTON42, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us and that our team provided excellent customer service. It’s always our goal to create a professional yet easy-going environment, so we're glad that came across during your visit. We look forward to welcoming you back and continuing to provide a range of services to keep your vehicle in top shape. If you ever need anything in the meantime, don’t hesitate to reach out! Best regards, The Sales Team Toyota of Scranton

October 01, 2024

I travel extra time and distance to get my car to these folks - they're the best. More

by ROASTEDTOAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Toyota of Scranton responded

ROASTEDTOAD, Thank you so much for your kind words and for going the extra mile (literally!) to bring your vehicle to us! We're thrilled to hear that you consider us the best, and it's customers like you who make what we do so rewarding. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with exceptional service for many miles to come. Safe travels, and we'll be here whenever you need us! Warm regards, The Service Team Toyota of Scranton

October 01, 2024

Service personnel is very informative and courteous. The car was returned when promised.Waiting area is very clean. More

by C.SMITH131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Toyota of Scranton responded

C.SMITH131, Thank you so much for your positive feedback! We're thrilled to hear that our service personnel provided you with informative and courteous assistance, and that your car was returned to you on time. We take pride in maintaining a clean and comfortable waiting area for our guests, so it's great to know you appreciated it. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

October 01, 2024

Excellent service as always; great place to go and love the food vouchers, thank you thank you More

by Scottl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Toyota of Scranton responded

Scottl Scottl, Thank you for your wonderful review! We're delighted to hear that you consistently receive excellent service and enjoy your visits to our dealership. We're also glad you appreciate the food vouchers! Your satisfaction is our top priority, and we look forward to welcoming you back soon. If there's anything else we can do for you, please let us know! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

October 01, 2024

The staff at Toyota of Scranton never disappoints me whenever I have to come in for service. I live in WB and it’s worth the drive More

by mthomas6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Toyota of Scranton responded

mthomas6, Thank you for your fantastic feedback! We're so glad to hear that our staff consistently meets your expectations and that you find the drive from Wilkes-Barre worth it. We truly appreciate your loyalty and look forward to providing you with exceptional service in the future. If there's anything else we can assist you with, please don't hesitate to reach out! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

September 29, 2024

My wife and I had a pleasant experience working with Gerardo and George, it was a very quick process, the car was beautiful, and we were in and out. More

by LOGANTHOMAS19969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Toyota of Scranton responded

LOGANTHOMAS19969, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Gerardo and George provided you with a pleasant and efficient car-buying process. We always strive to make the experience smooth and enjoyable for our customers, and we're glad we could make that happen for you and your wife. Enjoy your beautiful new car, and if you ever need anything in the future, don't hesitate to reach out. We look forward to seeing you again! Best regards, The Sales Team Toyota of Scranton

September 28, 2024

We worked with Doug who sold us our Tundra. He was very nice and professional even though it had been a long day. The finance team was also great and work with pricing and APY where they could More

by JOSEPHSMITH6297
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2024 -

Toyota of Scranton responded

JOSEPHSMITH6297, Thank you so much for sharing your experience! We're delighted to hear that Doug and our finance team made the process of purchasing your Tundra smooth and enjoyable. It's great to know that even after a long day, Doug provided the professional and friendly service we strive for. We're thrilled that this was the best and easiest car-buying experience you've had! Enjoy your Tundra, and we look forward to assisting you again in the future. Thanks for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

September 28, 2024

Were clear, and upfront about everything I needed done. The shuttle service was excellent! All around great service. More

by LHOLBECK975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2024 -

Toyota of Scranton responded

LHOLBECK975, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. It’s always our goal to be clear and upfront with every customer about their vehicle’s needs, and we're glad our shuttle service was convenient for you. Your feedback means a lot to us, and we look forward to providing you with the same great service during your next visit. Thanks again for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

September 28, 2024

Great customer service , polite and pleasant and very on point with everything i needed for my vehicle More

by MARINCLARIBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Toyota of Scranton responded

MARINCLARIBEL, Thank you for your wonderful feedback! We're so happy to hear that you found our customer service polite, pleasant, and attentive to all your vehicle needs. Providing a seamless experience is always our goal, and we're glad we hit the mark for you. If you need anything in the future, don’t hesitate to reach out. We look forward to serving you again! Best regards, The Toyota of Scranton Team

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