Toyota of Scranton

Toyota of Scranton responded

AHCHEX, Here’s a suggested response to the review: Thank you for your kind words and 5-star review! We’re thrilled to hear you had a great experience at Toyota of Scranton. Our team strives to provide excellent service to every guest, and it’s wonderful to know you felt well taken care of. We truly appreciate your recommendation and look forward to assisting you again in the future. Safe travels! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

NSHIFFER08, Thank you for sharing your experience with us! We're delighted to hear that Hannah provided such wonderful service and impressed you with her responsiveness and knowledge. We’re lucky to have her on our team! If there’s anything more we can do for you, please don’t hesitate to reach out.Thank you for sharing your experience with us! We're delighted to hear that Hannah provided such wonderful service and impressed you with her responsiveness and knowledge. We’re lucky to have her on our team! If there’s anything more we can do for you, please don’t hesitate to reach out. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

SREUTHER80, Thank you so much for your kind words! We’re thrilled to hear that Jon Higgins and our service team made such a positive impression. At Toyota of Scranton, we pride ourselves on providing helpful, caring service, and it’s wonderful to know that Jon delivered on that promise. If there’s ever anything more we can do to assist, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

PIAZZA77LM, Thank you for your wonderful feedback! We’re delighted to hear that our team provided awesome service and made your car-buying process fast and easy. Our goal is always to make things as smooth and enjoyable as possible for our customers. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Congratulations on your new car, and welcome to the Toyota of Scranton family! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear BIGARANCH, Thank you for sharing your positive experience! We’re thrilled to hear that Kacie was able to assist you and provide such pleasant service. She truly embodies our commitment to excellent customer care, and we’ll be sure to share your kind words with her. If there’s anything else we can assist you with, please don’t hesitate to let us know. We appreciate your feedback and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Belky179, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you experienced in getting a response from us. Ensuring clear and timely communication is very important to us, and we regret that we fell short in this instance. I’m glad we were able to connect with you on 12/6/24 and schedule an appointment to address your concerns. If there’s anything else you need in the meantime, please don’t hesitate to reach out. We’re here to help and committed to making this right. Thank you for giving us the opportunity to assist you. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear SGRAY6, Thank you for your kind review! We’re delighted to hear that you received prompt service and clear communication during your visit. Keeping our customers informed every step of the way is a priority for us, and it’s wonderful to know that we met your expectations. We appreciate your trust in us and look forward to assisting you again in the future. Safe travels! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

suscon535, Thank you so much for updating your review and sharing your experience with us. We're truly grateful for the opportunity to make things right and are glad to hear that we could provide a resolution that met your expectations. We appreciate your understanding regarding the busy day during your initial visit, and we’ll be sure to share your feedback with our team to ensure we continue improving. It’s wonderful to know that your experience with our service department was excellent and that you’re happy with your vehicle purchase and trade-in deal. We’re here for you anytime you need us, and we look forward to serving you again in the future. Thank you for choosing Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CHRISTOPHER.COAR, Dear Christopher, Thank you for sharing your feedback and bringing these concerns to our attention. We're truly sorry to hear about your experience and that you feel you've been getting the runaround during your visits. This is not the level of service we strive to provide, and we understand how frustrating this must have been for both you and your wife. Your concerns regarding the tire rotation and brake pad explanation are important to us, and we’d like the opportunity to review the situation in detail to ensure everything was handled appropriately and transparently. Additionally, we’d be happy to address the pricing concerns to provide clarity and discuss any options we can offer. Please reach out to me directly at 570.702.8776, so we can further discuss this and work towards a resolution that earns back your trust. We value your loyalty as a Toyota of Scranton guest and want to ensure you feel confident and supported during every visit. Thank you again for your feedback, and we look forward to speaking with you soon. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

hanka1, Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your Certified RAV4 is the perfect fit—just like Cinderella's slipper! Ensuring your safety and comfort behind the wheel is what we strive for, and we're honored to be your trusted dealership, even 70 miles away. It means a lot that you chose us not just once but for your second vehicle as well. We're also glad you opted for the Sentinel ceramic coat paint protection—it’s a fantastic choice, and we’re so happy the car looks great! Your kind words about our team and selection make our day. Thank you for being part of the Toyota of Scranton family. We look forward to seeing you again in the future! Safe travels in your RAV4! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton