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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,439 Reviews
Call Service Center (844) 208-1008

3,439 Reviews of Toyota of Rockwall - Service Center

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August 10, 2023

Everyone was very patient and informative of how long my wait was going to be More

by htvo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 10, 2023

Polite,Experienced, and quick I am so happy I have them as my service team More

by isaacjose4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Report | Print
Aug 11, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

August 09, 2023

Service advisor Mick was very clear in explaining the options that were available to me for the service that my vehicle needed and the time frames it could be completed. Kept me informed of when my vehic More

by James K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, James! We sincerely value your business and look forward to your next visit.

August 06, 2023

Service person Carl is so professional enough to take care his clients. The estimated time of the service was right. Able to drive out on time. Thank you Carl😘 More

by francotina50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Aug 08, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 05, 2023

Professional and clean and Very helpful and courteous And all keep you updated on services More

by corydan.spaulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Report | Print
Aug 08, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall; we look forward to having you as one of our valued customers for many more years to come.

August 05, 2023

Service rep was very responsive and professional. Service was fast and they kept me informed. More

by jdh590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Aug 08, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall. We look forward to serving you for years to come.

August 05, 2023

Text messages instead of face to face customer service is not my favorite. I had changed my cabin filter myself before my service, but was asked, but text, if I wanted the serve department to change it. What More

by PAMBEGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josef Casares
Report | Print
Aug 08, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience, Pam. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 05, 2023

They attended me good excelent but to these day never sent me my contract had hard time finally sent it email but never sent paper work planing buying another car but no there and not sending no body s More

by Yolanda Hernandez
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't work with none of them
Report | Print
Aug 11, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 04, 2023

The staff was friendly. Stephanie was great with touching base with me and communicating with me throughout the visit. More

by woltmany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie , Cesar Martinez
Report | Print
Aug 05, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

August 04, 2023

Car work was great, and so far no issues, but I'm disappointed my sunglasses went missing! More

by lesa520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't recall young lady at payment desk., Kevin McGuire
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Aug 05, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come! We will certainly keep an eye out for your sunglasses!

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