Toyota of Rockwall - Service Center

While they repaired my car under warranty, the guys running the office do not seem knowledgeable or organized and still try to sell to you. No one called to tell me my parts were in, like they said the running the office do not seem knowledgeable or organized and still try to sell to you. No one called to tell me my parts were in, like they said they would. They also tried to blame my tires on not following up on maintenance, but every scheduled maintenance was at their location and on time. I was also told that a needed to repair a chip in my windshield and it would cost me to do that. However, that exact chip had already been repaired less than a year ago at their location. So, why do I need to pay for it again if your service department didn’t repair it properly the first time? They said that it’s because the windshield company isn’t part of Toyota, however, if Toyota is allowing them to repair in their facility, Toyota should guarantee their work. More

Stefanie is always great to work with. Kept us informed and had the car done quickly, and din’t try to upsell. Kept us informed and had the car done quickly, and din’t try to upsell. More

Fast, clean, efficient will use again for service. Only complaint is I did not get my truck washed Only complaint is I did not get my truck washed More

I came in due to a faulty collision sensor. This was attempted to be calibrated by another authorized shop but they found that, even though it was calibrated to spec, as soon as the vehicle is This was attempted to be calibrated by another authorized shop but they found that, even though it was calibrated to spec, as soon as the vehicle is driven, the sensor throws a fault code. Per Toyota's guidelines, this means that the sensor needs to be replaced. The dealership, however, did not attempt to recalibrate in their assessment (that cost me more than the other shop) and instead blamed the prior shop for a poor fender repair from 6 months ago. Their recommendation was to replace the bumper entirely. However, this doesn't make sense as the sensor is calibrated to spec and without any force/impact goes out of spec as soon as it hits 7 miles (when the sensor becomes active). As per Toyota's guidelines, this suggests a faulty sensor. The dealership seemed more intent on proving to Toyota that there's no shadow of evidence that it could be something other than the sensor than taking care of me as a customer. More

It was a very good service. as always it is. Keep doing this job to customers satisfaction. as always it is. Keep doing this job to customers satisfaction. More

Waiting area was nice and relaxing. Jose was professional and willing to investigate our issue when no problem was found. He grabbed a technician to ride with so he could try and repl Jose was professional and willing to investigate our issue when no problem was found. He grabbed a technician to ride with so he could try and replicate the problem. There was no charge at the end of the day. That's great customer service considering they spent a few hours trying to solve the issue. We appreciate the integrity. More

Kasey made it very easy for my wife to bring out 2017 Rav 4 in for 100 k mile maintenance. She is very knowledgeable and set everything up so professionally. 4 in for 100 k mile maintenance. She is very knowledgeable and set everything up so professionally. More

Dealership was clean and relaxing. People were friendly and helpful. Service was quick and reasonable People were friendly and helpful. Service was quick and reasonable More

They found the issue with my Vehicle within the hour, their great! Excellent Customer Service. their great! Excellent Customer Service. More

Carl is an outstanding service advisor. Knowledgeable, helpful, approachable, and goes out of his way to help. My situation was a unique one, and he really did a lot of leg work that I was Knowledgeable, helpful, approachable, and goes out of his way to help. My situation was a unique one, and he really did a lot of leg work that I was not expecting to be part of his job function. But he did it, and now my car is back as close to 100% as it can get. He really deserves some praise and appreciation from management, and some days off. THanks again Carl! More