Toyota of Rockwall - Service Center

Super friendly and helpful staff. Got me in and out before I could even get my computer up and running. Great job! Got me in and out before I could even get my computer up and running. Great job! More

Took car in for a road/ truck sound on drivers side and it was diagnosed with a bad transmission. Transmission was replaced and the same noise was still there! Took back 3 times before it was finally fixed it was diagnosed with a bad transmission. Transmission was replaced and the same noise was still there! Took back 3 times before it was finally fixed replacing the wheel bearing! Felt like we replaced a transmission that did not need to be replaced at all or not at this time. Could have saved us a large expense by fixing the correct problem the first time. More

I don’t know who Dan is he did not help me, Diego,jacob, and scott did an amazing job making my process smooth, fast and with no confusion! i’m so greatful for the entire staffs friendliness and will return and scott did an amazing job making my process smooth, fast and with no confusion! i’m so greatful for the entire staffs friendliness and will return if i need a new car! More

Would have appreciated a better explanation from the Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". Th Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". That is a true statement BUT since i was dropping off a new 2023 car there were many better, more gentle ways to respond and explain. Jumping immediatly to how much i had to pay for a rental car was the worst way to respond. Service desk woman was very nice when i met her, assuming it was the same person, but that initial discussion was unnecessarily painful. A little coaching would go a long way. More

I was treated very courteously and I didn't have to wait a long time to have my car serviced. a long time to have my car serviced. More

I learn there are people doing the best for the customer you guys the best you guys the best More

Everything was top notch…no complaints whatsoever! Service was great; everything explained in detail. No issues at all! Service was great; everything explained in detail. No issues at all! More

I was pleased with the repair work done on my car. I was disappointed that I had to call back 2 days before the work was done to find out the part had come in but no one had informed me. That delayed I was disappointed that I had to call back 2 days before the work was done to find out the part had come in but no one had informed me. That delayed the repair being done. I was also disappointed that I got a lengthy list of recommended repairs including a new timing belt when I had one put in only 30,000 miles ago. More

Nothing to say , i am not going back there and may not buy toyota agian. Cashiers are rude and did not seem they resovled the issue with the car. And on the other note when you buy the new car , the 3 buy toyota agian. Cashiers are rude and did not seem they resovled the issue with the car. And on the other note when you buy the new car , the 30k Toyota Bumber to Bumber warranty which they say , which is a rip off. For the alignment they said i have to pay out of the pocket and my car only like 15k. More

Wonderful staff very knowledgeable. I appreciate everyone. I look forward for other opportunities in the future. I appreciate everyone. I look forward for other opportunities in the future. More