Toyota of Rockwall - Service Center

Great friendly service at a reasonable price. They’ve been taking care of us and our vehicle needs since 2006. They’ve been taking care of us and our vehicle needs since 2006. More

Service department is always very helpful and on top of things! Their service is one of the reasons I have purchased several vehicles from them. things! Their service is one of the reasons I have purchased several vehicles from them. More

Great service and dealer personnel to work with the customer. Not to much waiting time. customer. Not to much waiting time. More

New to the area, I was hoping to establish a relationship that I could feel confident in with car service needs. I thought I had found one but not so sure anymore. After bringing my car in on 2 separate oc that I could feel confident in with car service needs. I thought I had found one but not so sure anymore. After bringing my car in on 2 separate occasions, your service department has failed me twice. First time when the actual service appointments were, your service technicians failed to put in the required buttons/latches under the hood. After the second service and 7 buttons/latches missing, I brought my vehicle in last week where the issues were supposed to be addressed. Carl was gracious and addressed the issue BUT the actual technician did not do his part entirely. YES, he filled the holes with what looked like the appropriate clasps but not all were the correct size clasps. Visually the holes are filled but the buttons lift right out. They serve no real purpose. If something so minor (in their eyes) is overlooked, then how can I trust that they will do their job when it comes to future events in the future. I will have to look at my options before my next incremental service is required. More

Kevin was great and answered all of the questions about current issues and potential issues regarding transmission service. current issues and potential issues regarding transmission service. More

While they repaired my car under warranty, the guys running the office do not seem knowledgeable or organized and still try to sell to you. No one called to tell me my parts were in, like they said the running the office do not seem knowledgeable or organized and still try to sell to you. No one called to tell me my parts were in, like they said they would. They also tried to blame my tires on not following up on maintenance, but every scheduled maintenance was at their location and on time. I was also told that a needed to repair a chip in my windshield and it would cost me to do that. However, that exact chip had already been repaired less than a year ago at their location. So, why do I need to pay for it again if your service department didn’t repair it properly the first time? They said that it’s because the windshield company isn’t part of Toyota, however, if Toyota is allowing them to repair in their facility, Toyota should guarantee their work. More

Kevin is a good service advisor (very professional & honest) and has always treated me right. honest) and has always treated me right. More

I came in due to a faulty collision sensor. This was attempted to be calibrated by another authorized shop but they found that, even though it was calibrated to spec, as soon as the vehicle is This was attempted to be calibrated by another authorized shop but they found that, even though it was calibrated to spec, as soon as the vehicle is driven, the sensor throws a fault code. Per Toyota's guidelines, this means that the sensor needs to be replaced. The dealership, however, did not attempt to recalibrate in their assessment (that cost me more than the other shop) and instead blamed the prior shop for a poor fender repair from 6 months ago. Their recommendation was to replace the bumper entirely. However, this doesn't make sense as the sensor is calibrated to spec and without any force/impact goes out of spec as soon as it hits 7 miles (when the sensor becomes active). As per Toyota's guidelines, this suggests a faulty sensor. The dealership seemed more intent on proving to Toyota that there's no shadow of evidence that it could be something other than the sensor than taking care of me as a customer. More

Stefanie is always great to work with. Kept us informed and had the car done quickly, and din’t try to upsell. Kept us informed and had the car done quickly, and din’t try to upsell. More

Fast, clean, efficient will use again for service. Only complaint is I did not get my truck washed Only complaint is I did not get my truck washed More