Toyota of Rockwall - Service Center

Rockwall Toyota is GREAT I arrived at the dealership without an appointment and Eric came to help before I could get out of the truck. He was extremely helpful and tried to ma I arrived at the dealership without an appointment and Eric came to help before I could get out of the truck. He was extremely helpful and tried to make sure ALL concerns were addressed. Eric provided a service that can EASILY be rated at a ten. Thanks again Eric!!! More

Service Maintenance of Vehicle Excellent customer service! Car was serviced in a timely manner. I appreciate David for taking the time to answer all of my questions. Great job! Excellent customer service! Car was serviced in a timely manner. I appreciate David for taking the time to answer all of my questions. Great job! More

nice people but can't find my issue I've read about it online that other people have had the issue I am having but it is freon smell coming into the cabin .. so much that it coates my cl I've read about it online that other people have had the issue I am having but it is freon smell coming into the cabin .. so much that it coates my clothes all day as I head off to work and necessiates me taking a shower in the evening when I return .. and yet the Service staff cannot find the source of this.. In fact, they can't even smell it. Perhaps they're smokers and can't smell lots of things, but this is going to cause me to have to get rid of my car, that I like a lot. More

Tire replacement They gave me a opinion on tire replacement for my 2012 Prius. They explain the comment about my tire aglinment. Do not do it until I purchase new tir They gave me a opinion on tire replacement for my 2012 Prius. They explain the comment about my tire aglinment. Do not do it until I purchase new tires. More

Oil change Everything was great. The staff was very friendly and the service was quick. Except they forgot to put my sticker, for the next oil change on my wind Everything was great. The staff was very friendly and the service was quick. Except they forgot to put my sticker, for the next oil change on my windshield. Lol More

Car wash/detail and tint repair Dan Landrum was extremely professional. The car wash was not so stellar. Black vehicle left to air dry (spots everywhere but Dan sent it back to be Dan Landrum was extremely professional. The car wash was not so stellar. Black vehicle left to air dry (spots everywhere but Dan sent it back to be dryed correctly). Guess that's why it's free. Tint was not repaired correctly but Dan ensured the work would be corrected and it was. More

Great experience!! I had my 10k service. After my appt. was scheduled I received emails reminding me of the appt. When I arrived everything was ready and even though the I had my 10k service. After my appt. was scheduled I received emails reminding me of the appt. When I arrived everything was ready and even though their was a long line my car was taken at the time it was set up. All the staff was nice, the salesman I bought the car from, saw me and came over to greet me. Great team More

paint peeling Toyota of Rockwall was uncaring and unresponsive to an area of large pieces of paint peeling from roof in front of sunroof. We purchased a $2,000 plu Toyota of Rockwall was uncaring and unresponsive to an area of large pieces of paint peeling from roof in front of sunroof. We purchased a $2,000 plus extended warranty on a used car that had 27,000 miles on it. We were told that the extended warranty covered everything from bumper to bumper including even if we left a window open and the inside of the door needed to be replaced. One would think that since Toyota covers paint problems UP TO 36,000 miles that the extended warranty would take over after that. NO NO NO You will know my car when you see it going from Dallas to Point Texas and other parts of the Dallas and extended areas. It will have signs on it regarding Toyota poor paint job and Rockwall Toyota not wanting to fix the problem. You will not only lose me as a customer forever more, but you may lose more customers. It probably wouldn't have cost the dealership $300 to have the roof repainted. instead, it may end up costing a few hundred in sales! More

Best Toyota Dealership in Texas for Service David Robertson is by far the best service technician I have dealt with. He's kind, courteous and was ready to service my vehicle upon arriving for a David Robertson is by far the best service technician I have dealt with. He's kind, courteous and was ready to service my vehicle upon arriving for an oil change. I wasn't there all day, which was wonderful. My car was blocked in when finished and Kyle Rust rushed to my aid. He kindly guided me to another exit. Thank you David & Rusty! More

Service was great Very professional from beginning to the end. They were very efficient and helpful with the entire service process. Will happily take my vehicle back t Very professional from beginning to the end. They were very efficient and helpful with the entire service process. Will happily take my vehicle back to them. More