Toyota of Rockwall - Service Center

Once you purchase a car, customer service disappears completely. I purchased the maintenance package for my Toyota Highlander. Every time I visit the service department for my maint. you would think I w completely. I purchased the maintenance package for my Toyota Highlander. Every time I visit the service department for my maint. you would think I was an inconvenience or asking for service on my car for free. Recently dropped off my car and was told one hour wait, I told my rep i was going to grab something to eat across the street and would be back before then. I walked back and saw they were in the process of the oil change. I went into lobby and waited in the customer waiting area designated for service dept. I waited and waited and nobody came and said my last name ( as they have done in the past) I finally asked and after a little searching my car had been ready for awhile. When I asked Don why someone didn't come to waiting area he said he thought i went shopping. I told him I did state ( to him) that I would be back before service was complete. Instead of apologizing or just stopping the conversation he told me next time i need to come find him and tell him I am back. He wasn't aplogietic or cared that i was upset because I had spent a total of two hours waiting on my car. During the time in the service area he saw me on two seperate occasions so its not like he didn't see me in the waiting area. I called the dealer after pulling off the lot and left a message for a manager. Now week later, i haven't received a call back or an apology. Because of this one experience, I am 100% sure i will not give them my business in the future. I have been a faithful Toyota owner for 15 years. So, enjoy your customer service before you purchase your car, it all ends once you sign the paperwork. Thought the public should now, i already shared this with my friends and family. To think i sent them three people who did purchase their cars from there. Toyota Rockwall - Horrible Customer Service More