Toyota of Rockwall - Service Center

15k miles maintenance Absolutely exceptional service, I dropped the truck off after a night shift and promptly fell asleep, I woke up to a message that the truck had been c Absolutely exceptional service, I dropped the truck off after a night shift and promptly fell asleep, I woke up to a message that the truck had been complete just under an hour after I dropped it off. When I picked it up to my surprise the truck had not only been washed but vacuumed inside as well, I was blown away, never have I ever gotten this kind of exceptional service anywhere. Only going to Rockwall Toyota from now on. More

Awesome All of the employees are attentive and nice. They checked with me several time to make sure I was being taking care of. The coffee was good. All of the employees are attentive and nice. They checked with me several time to make sure I was being taking care of. The coffee was good. More

Trust and Courtesy I have a car representative named Carl David and I call he and he takes care of the problem....courteous...trusted and quality service. He keeps me i I have a car representative named Carl David and I call he and he takes care of the problem....courteous...trusted and quality service. He keeps me informed on preventive maintenance and always lets me know when I should schedule my next maintenance More

service of my 2015 Toyota Sienna I always a have good service when I come to the dealership to have my van serviced. I would not take it anywhere else unless I was out of town and it I always a have good service when I come to the dealership to have my van serviced. I would not take it anywhere else unless I was out of town and it was an emergency. The service staff is always friendly from when you drive into the service entrance till you check out and leave. The only person that I think could improve was the lady that made my appointment she could use some help with she talks to customers her name was Felica she was boarding on rude. I like everyone else that I have come in contact with there when I call again to make a appointment I will ask to speak to someone else if she answers the phone. More

Help After The Sale Copy of Followup to Scion Customer Service Hello once again my friends at Scion. This evening late a UPS truck drove up and delivered a small box Copy of Followup to Scion Customer Service Hello once again my friends at Scion. This evening late a UPS truck drove up and delivered a small box containing the "3rd key" to my 2014 Scion xB sent by Toyota of Rockwall. I tried the key on the car and it works. Thank you for your followup and I want to say that Craig Maynard there at Rockwall was very helpful to me and was highly considerate in assisting me. I had been turned down by Justin Hogue who is in the Service Department and tried to insinuate that possibly I had received the key at the sale back in 2014 and simply lost it. No such thing. I did not know the cars came with them until I bought my 2015 Parklan 686 in Houston on October 31, 2015 (Saturday). Justin not even know the function of such a key and stated that since it would have to be programmed for the car the cost would be prohibitive to Toyota of Rockwall. I called back and talked with Craig Maynard after speaking with Scion Customer Service and he investigated further and determined that this "3rd key", as with my 2015 doesn't have a chip and needs no programming. That was yesterday and now I have the key in hand and I am happy. I now realize that the cost for this key is nowhere near as much as the other 2 that have the chip inside and need programming. Might I suggest that someone at Toyota of Rockwall in management and the Scion Corporate do a review on how this was handled and see where it could have gone better in the beginning. Craig Maynard was 100% excellent in this and I am very disappointed at the lack of interest shown by Justin Hogue. He could have cared less if I was satisfied as a customer and a Scion owner. Thank you to all who really do want to make the Scion brand truly customer friendly and thank you Scion for listening to me in this matter. And thanks to Craig Maynard and to whoever else helped to put this matter to rest so I can get back to enjoying these 2 great xB autos.===============Sincerely ~ Philip N. Beam Sr. More

25,000 mile check up I was on my way home when I stopped by to have the service done and was in and out in lees than an hour....I couldn't be happier with my car and Toyot I was on my way home when I stopped by to have the service done and was in and out in lees than an hour....I couldn't be happier with my car and Toyota of Rockwall has helped me to continue to be a fan of Toyota's! More

Quuuuuuuuick! Arrived Saturday @ 3:10pm for the 25000 service, my car was ready right before 4:00pm. By the way, my car was washed as well... Can you ask for more? Arrived Saturday @ 3:10pm for the 25000 service, my car was ready right before 4:00pm. By the way, my car was washed as well... Can you ask for more? More

Thanks Just great!! fast service, coffee machine, and the best customer service my car was washed as well... that was sweet!! Special Thanks to Gabriel a Just great!! fast service, coffee machine, and the best customer service my car was washed as well... that was sweet!! Special Thanks to Gabriel and Justin. More

best customer service ever I have purchased two vehicles from Toyota of Rockwall and had exceptional customer service both times. I bring my vehicle to the service department at I have purchased two vehicles from Toyota of Rockwall and had exceptional customer service both times. I bring my vehicle to the service department at Toyota of Rockwall for routine maintenance and the service is friendly and fast, the waiting room is comfortable and my car is serviced to perfection every time. More

The worst bunch of " certified " mechanics I've ever seen... If your Toyota needs more than a oil change take it else were . Took my 4runner in for a simple fix and was told it needed a new mo I've ever seen... If your Toyota needs more than a oil change take it else were . Took my 4runner in for a simple fix and was told it needed a new motor... $200 at a local parts house and another tow bill drove it from Rockwall to Houston and back still going like new More