Toyota of Rockwall - Service Center

Nice people Everyone I deal with at Toyota of Rockwall is very kind and willing to help. The facility is always very clean and welcoming. So grateful to have this Everyone I deal with at Toyota of Rockwall is very kind and willing to help. The facility is always very clean and welcoming. So grateful to have this dealership nearby. More

very good service Service Rep. was very helpful and service was completed in a timely matter. why does this have to be 25 words. I said what I wanted to! Service Rep. was very helpful and service was completed in a timely matter. why does this have to be 25 words. I said what I wanted to! More

5000 mile check Everything went very well except the "maintenance needed soon" reminder wasn't reset. Everything else "top drawer".........now if some would send me Everything went very well except the "maintenance needed soon" reminder wasn't reset. Everything else "top drawer".........now if some would send me a note of how the "reminder" can be reset, I'd appreciate that very much. Floyd Wingrove More

Competent and friendly - Typical Justin Hogue experience - We have utilized Toyota of Rockwall in general and Justin Hogue in particular for the past four years. Every visit is the same. He will listen to an We have utilized Toyota of Rockwall in general and Justin Hogue in particular for the past four years. Every visit is the same. He will listen to any concern, make appropriate suggestions, and perform or schedule what is needed. In my opinion, sales are important to the success of a dealership, but service is paramount and Justin is as good as I've seen. Our latest purchase (2015 4 Runner) is due to how he has taken care of us on our 2012 Tundra. More

5000 mile service Very quick and courteous service. Love the clean and comfortable customer service waiting area. I was able to use the Wi-Fi and work remotely from t Very quick and courteous service. Love the clean and comfortable customer service waiting area. I was able to use the Wi-Fi and work remotely from the dealership. More

Great Customer service and Team Work There is great team work between Carl and Randy. Carl was busy with another customer when I arrived so was Randy but as son as he was done, which was There is great team work between Carl and Randy. Carl was busy with another customer when I arrived so was Randy but as son as he was done, which was quick, Randy jumped in to get me taken care of. These two guys are awesome to work with. Justin Hogue is also a great team player. In Justin's defense he tried to help me but I told him I would wait. More

Regular Maintenance Brought my truck in for regular maintenance, spoke with the technician Josh Perkins. Mr. Perkins was very professional and informative about the main Brought my truck in for regular maintenance, spoke with the technician Josh Perkins. Mr. Perkins was very professional and informative about the maintenance to be performed on my truck. More

GOOD, FAST, IN ONE MINUTE AND GONE THE NEXT. I,VE BEEN WITH THIS DEALERSHIP, ABOUT FOUR YEARS, FROM DAY ONE. WALKED IN ON A MONDAY AND DROVE OUT LATER IN THE TUNDRA I PURCHASED. IN THIS TIME ALL I,VE BEEN WITH THIS DEALERSHIP, ABOUT FOUR YEARS, FROM DAY ONE. WALKED IN ON A MONDAY AND DROVE OUT LATER IN THE TUNDRA I PURCHASED. IN THIS TIME ALL DEPARTMENTS HAVE BEEN GREAT, JUST LIKE WHAT I EXSPECTED IT TO BE, RIGHT UP TO THE PRESENT DATE. I EVEN STOP IN JUST TO SAY HI AT T5IMES. WHAT ELSE COULD A PERSON EXSPECT. A GREAT DEALERSHIP IN MY BOOK. IF I DO BUY ANOTHER TRUCK, IT WILL, WITHOUT A DOUGHT, BE AT TOYOTA OF ROCKWALL. IT,S A NO BRAINER. THANKS TO ALL OF THE PEOPLE THAT WORK THERE. MICHAEL PEEVEY More

Disappointing service I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service advis I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service adviser that it not a big deal, just run it by anytime and it shouldn't take an hour to fix, no appointment needed. I drive in to the dealer a few days later and the female service adviser says that it takes a while to do the repair and I should come back when I have an appointment? Just the opposite of what I was told on the phone. So I make an appointment for another day and take the truck in, wait for over an hour only to be told that they can't do the repair because they don't stock the parts to fix the recall. She said that they would order the parts and call me when they came in. Three weeks later and three trips to the dealer so far, and I have not heard anything from them. Total waste of time. More

Everyone was very nice and apologetic for being so busy! Good service - friendly people- nice atmosphere! Always feel comfortable coming here to get my car checked, washed and serviced. I will continue to Good service - friendly people- nice atmosphere! Always feel comfortable coming here to get my car checked, washed and serviced. I will continue to buy my cars from this dealership in the future!! More