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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews

3,440 Reviews of Toyota of Rockwall - Service Center

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April 19, 2024

I was pleased with the results, although I had to wait an extra hour. Cost more than expected. More

by doulospm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Apr 22, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

April 18, 2024

Good service good service love everything quick service and like everything Kassie was a great service writer More

by drmeta58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for Kasey and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 17, 2024

Amazing team, superb hospitality. Perfect communication. Highly motivated team. Great welcoming experience. Kevin is highly qualified professional in dealing with customers More

by Anil Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Apr 17, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin and the team met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

April 17, 2024

Politeness was very much appreciated at he time I needed help and information. My wait was very short, I had an appointment and the service was exceptional. More

by garyjames47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Apr 18, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Gary, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

April 16, 2024

Brought my 2018 Highlander Limited in to have battery checked as I thought I may be due to get a new one. My car has only 29,500+ miles on it and I do less than 5000 miles per year. After checking the More

by donandcolleendee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe my Service Dept. person was Ryan. Very nice and professional!
Apr 17, 2024 -

Toyota of Rockwall responded

Don and Colleen, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

April 16, 2024

Great people and great customer service. They take care of all my vehicles for my family. More

by cconley214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Mick and our team. We're glad to hear we delivered such a great experience!

April 15, 2024

The team is always willing to work with you in regard to your needs and personal time schedule. Always a please to work with. More

by aew.hartwig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Searcy
Apr 16, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 14, 2024

Stephanie the service advisor was great to work with. Very good communicator and work was done on time.. More

by haasrabah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Apr 14, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Stephanie here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 13, 2024

Dealerships are notoriously expensive, particularly when getting a vehicle serviced. But I found the service manager helpful. He was friendly and communicated well. More

by 1415KDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Apr 14, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

April 12, 2024

Issue after issue with their representatives. Couldn’t resolve a warranty issue that originated prior More

by ignaciovela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Apr 16, 2024 -

Toyota of Rockwall responded

Thank you for your review, Ignacio. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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