Toyota of Rockwall - Service Center

5,000 mile check up Great! We were greeted promptly and answered our questions of concern. Was very courteous. Our service was very prompt. We are happy we chose this d Great! We were greeted promptly and answered our questions of concern. Was very courteous. Our service was very prompt. We are happy we chose this dealership. More

My recent service experience at Rockwall Toyota Excellent service I was greeted upon pulling into the service drive at this nice, clean facility. Advisor took interest in my problem with my truck an Excellent service I was greeted upon pulling into the service drive at this nice, clean facility. Advisor took interest in my problem with my truck and kept me informed during the entire process. This is a green facility, saving environmental waste impact, waiting facilities and restrooms were clean and inviting when the work was concluded my truck's problem has been repaired I recommend Rockwall Toyota Service Department. More

Excellent, thorough service. I have both my cars serviced by Toyota of Rockwall. They provide quick, thorough, quality service for a great price. Even when I come in without an I have both my cars serviced by Toyota of Rockwall. They provide quick, thorough, quality service for a great price. Even when I come in without an appointment, I am taken care of quickly and efficiently. More

Excellent service! I highly recommend Toyota of Rockwall! I was pleased with the attention I received frim Eric (he was great), the quality of the service and the quick I highly recommend Toyota of Rockwall! I was pleased with the attention I received frim Eric (he was great), the quality of the service and the quick turn around! Wonderful dealership. More

Outstanding Scheduled Maintenance Arrived a few minutes late and Carl David immediately took my Tundra in for routine maintenance. Carl is a dynamic professional and had me back on the Arrived a few minutes late and Carl David immediately took my Tundra in for routine maintenance. Carl is a dynamic professional and had me back on the road in record time! More

"Good To Go Service" All work was performed per customer request, in fact work was completed way faster than expected: I saw "my car" sitting in the parking lot for a long All work was performed per customer request, in fact work was completed way faster than expected: I saw "my car" sitting in the parking lot for a long time and thought they haven't touched it yet? Turns out that was NOT my car and soon as I got over that: Kyle found me and said you're ready! More

As always, great service! As usual, the dealership service center and specifically Juston Hogue, performed outstanding manner. On schedule and completed what I needed done. J As usual, the dealership service center and specifically Juston Hogue, performed outstanding manner. On schedule and completed what I needed done. Juston is polite, quick to execute and does a good job. He is repeatedly dependable. I recommend him and the dealership service department highly. More

Great Took my Toyota Highlander in for 35000 mileage Service. Kyle is my service guy. I always get great customer service. Service is always Fast and friend Took my Toyota Highlander in for 35000 mileage Service. Kyle is my service guy. I always get great customer service. Service is always Fast and friendly. Dealership is always clean. More

10,000 mile service Great job. I made a specific appointment, because of my distance from the dealer. My 10,000 service was completed in less than 45 minutes.... includ Great job. I made a specific appointment, because of my distance from the dealer. My 10,000 service was completed in less than 45 minutes.... including a wash/vacuum . Thanks so much! More

Very disappointed long term customer We had used Toyota of Rockwall for the repairs and maintenance of my SUV for years and had spent literally thousands of dollars with them. They had in We had used Toyota of Rockwall for the repairs and maintenance of my SUV for years and had spent literally thousands of dollars with them. They had installed a new water pump and it failed at far less than half the expected life. They refused to make any effort to stand behind their work or even suggest that they cared or valued our repeated business. I spoke with the service manager and he was simply disinterested and uncaring. I didn't expect that from Toyota of Rockwall. I wasn't asking for a free water pump or service, but wanted to know they valued the relationship and would make some effort to partner wit us to make it right. He was dismissive, short and all but rude. We have not been back. Before leaving any reviews, I left three messages for the dealership manager to please contact me. I never received a call. I believed Toyota of Rickwall was better than this. More