Toyota of Rockwall - Service Center

Lower shield not attached back Brought my escape in for its oil change. The next day I notice the under shield infer the front of the car is almost touching the ground. I jack up th Brought my escape in for its oil change. The next day I notice the under shield infer the front of the car is almost touching the ground. I jack up the car and notice 3 bolts missing that hold it up to the car. Is it that hard to do your job now days? More

I don't understand why I don't understand why, whenever I drive in to the bay for service, the attendants, with the exception of David Robertson and Gaylan, always go to the I don't understand why, whenever I drive in to the bay for service, the attendants, with the exception of David Robertson and Gaylan, always go to the car Behind me! It's as if I'm invisible; not very professional! David, however, is always very attentive, he even opens the door for me; now that's service. I purchased my car from Toyota, so I'll continue to go there for service. However, I would like to be treated with the same respect and courtesy that the 'other' customers are given. More

In warranty routine service Toyota always sticks to high standards when it comes to services. They are transparent in their dealings and never push for unnecessary services and t Toyota always sticks to high standards when it comes to services. They are transparent in their dealings and never push for unnecessary services and their price are comparable to better than other service centers. More

Outstanding Dealership Every time I have service done on my vehicle I pull into the drive and immediately have an employee open my door and ask me who I am here to see e Every time I have service done on my vehicle I pull into the drive and immediately have an employee open my door and ask me who I am here to see even though my service adviser is already making his way towards me (Eric Griego) If I need a speedy service or if i have time to wait the employees at Toyota of Rockwall always make sure I am well taken care of! More

Excellence & respect Toyota of Rockwall service is excelkent so Continue to go there w my 2nd Toyota. The are thorough telling me what should be done ahead of time; the wa Toyota of Rockwall service is excelkent so Continue to go there w my 2nd Toyota. The are thorough telling me what should be done ahead of time; the wait is appropriate for the work; the waiting facilities are so comfortable. I llam treated w respect, which does not always happen when you are 64 yrs old. I strongly recommend the service dept. More

Great Experience Great service representative, very timely service, great surroundings to wait in while the car is being serviced. I will use Toyota of Plano in the f Great service representative, very timely service, great surroundings to wait in while the car is being serviced. I will use Toyota of Plano in the future. More

Great service Tpyota of Rockwall is always a pleasant experience. The service department is attentive and thorough. While I;m waiting, I take advantage of the exce Tpyota of Rockwall is always a pleasant experience. The service department is attentive and thorough. While I;m waiting, I take advantage of the excellent coffee machine and the cookies that are available for their customers to enjoy. The staff is friendly and always ready to help or answer questions. I especially appreciate David Robertson in the Service Department. He makes me feel that my Corolla is in good hands. I also love the free car washes as I drive away in an exceptionally clean car. More

POOR SERVICE I went in to have body molding put on. And some plastic molding around doors repaired. They pulled car up for me to pick up plastic trim was hanging o I went in to have body molding put on. And some plastic molding around doors repaired. They pulled car up for me to pick up plastic trim was hanging off door. Look like a two year old repaired it. I can go on and on about your bad service. I will drive out of my way to get car serviced at another dealer ship. More

Great job from service department 🤗🤗 Keep up the good work in your service dept.they did a great job I give them all a 10 plus thank ya all. Gary Boecker Keep up the good work in your service dept.they did a great job I give them all a 10 plus thank ya all. Gary Boecker More

Very Good Customer Service Service was smooth & efficient from beginning to end. Met quickly and had all service notes taken care of. Wait time was short. Service rep very perso Service was smooth & efficient from beginning to end. Met quickly and had all service notes taken care of. Wait time was short. Service rep very personable. More