Toyota of Rockwall - Service Center

Initial contact with Service Department I was very impressed with my recent experience with your dealership. Everyone was prompt and courteous and I felt well taken care of. You provided m I was very impressed with my recent experience with your dealership. Everyone was prompt and courteous and I felt well taken care of. You provided me with the best all round service of any dealership I have ever been to. I am spreading the word!!! More

Wait time Had appointment for 10:15am took 2 hours oil change. Had customers come after me and leave before me. Very unhappy!! Will not use again Had appointment for 10:15am took 2 hours oil change. Had customers come after me and leave before me. Very unhappy!! Will not use again More

Great service! Very pleasant service workers. Pleased with the warranty service done on my vehicle during the 2 yr. or 25,000 mile time period. Appreciate the free Very pleasant service workers. Pleased with the warranty service done on my vehicle during the 2 yr. or 25,000 mile time period. Appreciate the free car wash!!! More

Inspection The information provided was timely and accurate. Plus Dave was very friendly and genuinely made me feel comfortable. Also Mick was great with his The information provided was timely and accurate. Plus Dave was very friendly and genuinely made me feel comfortable. Also Mick was great with his help also. More

Windshield wiper is broken I had maintenance done on my vehicle on 4-7. I picked up my car a few minutes before closing time. As I got on the highway, I noticed my passenger si I had maintenance done on my vehicle on 4-7. I picked up my car a few minutes before closing time. As I got on the highway, I noticed my passenger side windshield wiper wasn't sitting all the way down. I knew if I turned around to go back, the Service Dept would be closed. I did call at 6:58pm and was told everyone in service was gone. I got home and my husband looked at it. The arm is severely bent. It will not go all the way down. I am surprised my vehicle made it through Service, a car wash and the individual that brought my car to me and didn't notice the wiper was broken. There was nothing wrong with it when I brought it in. My service adviser was Mick. His name is not listed. Mick was very nice and professional. I rated friendliness lower because of the young lady that takes your payment. She is not very professional and seems put out. When you walk up, she says "name?" Instead of greeting you. She asked for my ID when I presented my credit card. That was perfectly fine and appreciated but she didn't ask for identification from the 2 gentlemen before me that also used a credit card. That doesn't look good to the customer. I would like my windshield wiper arm to be replaced. More

The best car service ever! I loved that Casey was able to get me in last minute! I would recommend them to anyone! I will also be using them in the near future for other car mai I loved that Casey was able to get me in last minute! I would recommend them to anyone! I will also be using them in the near future for other car maintance! More

Casey’s awesome Great service and turn around. Such nice people and help. Everything was fixed as expected and the waiting area was super comfortable and accommodatin Great service and turn around. Such nice people and help. Everything was fixed as expected and the waiting area was super comfortable and accommodating. So glad to have this experience. More

5000 mile oil change Everything was great. Service was prompt, and we were in and out. They changed oil, rotated tires and did a complete inspection of my truck. Thank y Everything was great. Service was prompt, and we were in and out. They changed oil, rotated tires and did a complete inspection of my truck. Thank you More

Routine oil and tire rotate Always pleasant and accommodating, looks like they may have a bottleneck in the car wash function. I noticed that my truck was out of the service bay Always pleasant and accommodating, looks like they may have a bottleneck in the car wash function. I noticed that my truck was out of the service bay in less than 30 minutes but then waited another 45 minutes to an hour to have it washed and pulled around. Great folks though with a strong customer service focus. More

Phenomenal Great service and customer service. Will refer everyone I know. Have been coming here four or five years. Best dealership in dallas. Knows how to trea Great service and customer service. Will refer everyone I know. Have been coming here four or five years. Best dealership in dallas. Knows how to treat there customers. Feel like family. More