Toyota of Rockwall - Service Center

Integrity They did what they said they would do and in a timely manner. I was kept up to date as to what was happening and when to expect completion. They did what they said they would do and in a timely manner. I was kept up to date as to what was happening and when to expect completion. More

great service! Carl David was friendly and explained everything required. Service was prompt and problem was fixed under warranty. thanks for such great service! Carl David was friendly and explained everything required. Service was prompt and problem was fixed under warranty. thanks for such great service! I would recommend toyota of rockwall to anyone. More

Dissatisfaction of Dealership I brought my 2014 Avalon into your dealership yesterday to have the recall part on the cruise control fixed. When I found out it would take several h I brought my 2014 Avalon into your dealership yesterday to have the recall part on the cruise control fixed. When I found out it would take several hours to complete and I had appointments I needed to go to, Kyle found out I could get a loaner car under the warranty. When I gave the front desk my driver's license and insurance card, I was told that, unless I could purchase Collision and Comp for your vehicle, I could not have a loaner car. I called my agent who did not offer such coverage nor did he know what I was talking out. I have driven Lexus, Mercedes and Hondas for the past 40 years (my first Toyota) and in all of these years did this requirement ever even come up. Kyle called me yesterday afternoon and told me he was trying to get this problem resolved but I never heard back. I am not dissatisfied with Kyle at all, he was trying to get it resolved but evidently could not. The reason I bought my Toyota in Rockwall was because of the convenience of having a local dealership. I am very disappointed to learn this is how this dealership helps their clients...if I qualify for a loaner, I feel I should have been given one. Carleen Catt More

excellent service staff and customer service! Casey Little was friendly and took care of my trucks first oil change and fog light issue. She needs a raise. If only your sales staff was as professi Casey Little was friendly and took care of my trucks first oil change and fog light issue. She needs a raise. If only your sales staff was as professional as she was I would have purchased my tundra there. More

Excellent Qualityof service I live an hour away. I have brought my mother and brother in law to buy Toyota's. The excellent quality of the product and the excellent service keep I live an hour away. I have brought my mother and brother in law to buy Toyota's. The excellent quality of the product and the excellent service keep me coming back. My Camry now has 100K and Mom's has 25k and no problems. My brother in laws is brand new. More

Great Toyota of Rockwall is excellent. I drive an hour out of my way to get my service done at Rockwall. Kyle always get my SUV taken care of in a timely m Toyota of Rockwall is excellent. I drive an hour out of my way to get my service done at Rockwall. Kyle always get my SUV taken care of in a timely manner, goes over all the paper work and gets me on my way. Love this dealership. More

Nail in tire An indicator on the dash indicated that one or several tires had loss some pressure although they all looked fine to me. However, took it to Toyota of An indicator on the dash indicated that one or several tires had loss some pressure although they all looked fine to me. However, took it to Toyota of Rockwall and within minutes it was determined that there was a nail in one of the tires. They fixed in a matter of minutes, didn't even have the to finish a cup of coffee and we were back one the road. More

Quality,efficient maintenance check The service center fit into their schedule a request for maintenance check and oil change after a road trip. Although a walk-in, the process was perfo The service center fit into their schedule a request for maintenance check and oil change after a road trip. Although a walk-in, the process was performed in a courteous manner. They even took time to explain the checks being performed and benefits of having purchased the vehicle from this location. I definitely felt valued as a consumer. More

Service I took my vehicle into Rockwall Toyota (a Toyota 4Runner) for the front end alignment to be looked at as it was pulling to the right. They got it and I took my vehicle into Rockwall Toyota (a Toyota 4Runner) for the front end alignment to be looked at as it was pulling to the right. They got it and as it turned out it was off. They adjusted it and now the vehicle works great. They also provided a wash and it was down well. More

12 month check up Love to have my car serviced at this location. David is very friendly and super customer service oriented. I've only had great service in Rockwall. Love to have my car serviced at this location. David is very friendly and super customer service oriented. I've only had great service in Rockwall. More