Toyota of Rockwall - Service Center

25,000 mile check up I was on my way home when I stopped by to have the service done and was in and out in lees than an hour....I couldn't be happier with my car and Toyot I was on my way home when I stopped by to have the service done and was in and out in lees than an hour....I couldn't be happier with my car and Toyota of Rockwall has helped me to continue to be a fan of Toyota's! More

Thanks Just great!! fast service, coffee machine, and the best customer service my car was washed as well... that was sweet!! Special Thanks to Gabriel a Just great!! fast service, coffee machine, and the best customer service my car was washed as well... that was sweet!! Special Thanks to Gabriel and Justin. More

Quuuuuuuuick! Arrived Saturday @ 3:10pm for the 25000 service, my car was ready right before 4:00pm. By the way, my car was washed as well... Can you ask for more? Arrived Saturday @ 3:10pm for the 25000 service, my car was ready right before 4:00pm. By the way, my car was washed as well... Can you ask for more? More

best customer service ever I have purchased two vehicles from Toyota of Rockwall and had exceptional customer service both times. I bring my vehicle to the service department at I have purchased two vehicles from Toyota of Rockwall and had exceptional customer service both times. I bring my vehicle to the service department at Toyota of Rockwall for routine maintenance and the service is friendly and fast, the waiting room is comfortable and my car is serviced to perfection every time. More

The worst bunch of " certified " mechanics I've ever seen... If your Toyota needs more than a oil change take it else were . Took my 4runner in for a simple fix and was told it needed a new mo I've ever seen... If your Toyota needs more than a oil change take it else were . Took my 4runner in for a simple fix and was told it needed a new motor... $200 at a local parts house and another tow bill drove it from Rockwall to Houston and back still going like new More

Once you purchase a car, customer service disappears completely. I purchased the maintenance package for my Toyota Highlander. Every time I visit the service department for my maint. you would think I w completely. I purchased the maintenance package for my Toyota Highlander. Every time I visit the service department for my maint. you would think I was an inconvenience or asking for service on my car for free. Recently dropped off my car and was told one hour wait, I told my rep i was going to grab something to eat across the street and would be back before then. I walked back and saw they were in the process of the oil change. I went into lobby and waited in the customer waiting area designated for service dept. I waited and waited and nobody came and said my last name ( as they have done in the past) I finally asked and after a little searching my car had been ready for awhile. When I asked Don why someone didn't come to waiting area he said he thought i went shopping. I told him I did state ( to him) that I would be back before service was complete. Instead of apologizing or just stopping the conversation he told me next time i need to come find him and tell him I am back. He wasn't aplogietic or cared that i was upset because I had spent a total of two hours waiting on my car. During the time in the service area he saw me on two seperate occasions so its not like he didn't see me in the waiting area. I called the dealer after pulling off the lot and left a message for a manager. Now week later, i haven't received a call back or an apology. Because of this one experience, I am 100% sure i will not give them my business in the future. I have been a faithful Toyota owner for 15 years. So, enjoy your customer service before you purchase your car, it all ends once you sign the paperwork. Thought the public should now, i already shared this with my friends and family. To think i sent them three people who did purchase their cars from there. Toyota Rockwall - Horrible Customer Service More