Toyota of Rockwall - Service Center

Service assistant manager contradicts Contacted service department at 500PM to set an appointment for oil change at 600PM and when I got there I was told oil was not in stock and had to be Contacted service department at 500PM to set an appointment for oil change at 600PM and when I got there I was told oil was not in stock and had to be ordered and oil arrived after 700PM the assistant manager apologized and tells me to call her directly to order oil but I told her I called service department so wouldn't they make sure it's in stock before having me come out there or order while im on my way there she says the front desk employees wouldn't know anything about that so I called the person who sets up the appointment in the service department and she says the opposite that she as in front desk person would make sure oil is available before setting an appointment I got two different stories, called the manager and left message 4 days from this survey and still waiting for call back More

Sienna 4 service Dropped car off, went back in the time they said it would be ready Taken care of in a timely manner., plus they wash your car Dropped car off, went back in the time they said it would be ready Taken care of in a timely manner., plus they wash your car More

great service David Robinson helped me in service and did a great job, Dale Calhoun sold me a new car and also did a great job eveen your finance man was very helpf David Robinson helped me in service and did a great job, Dale Calhoun sold me a new car and also did a great job eveen your finance man was very helpful More

Low tire pressure I could not get the low tire pressure light to go off even though there was enough air in the tires, so I stopped by without an appointment. They got I could not get the low tire pressure light to go off even though there was enough air in the tires, so I stopped by without an appointment. They got me in, said it would be an hour and 20 minutes. They found the problem, fixed it, washed the car and had me on my way in just over an hour! More

Kyle helped got my tire light fixed successfully! Kyle was professional and patient when I had to bring my vehicle back twice due to the tire light kept re-appeared after the first service. I recom Kyle was professional and patient when I had to bring my vehicle back twice due to the tire light kept re-appeared after the first service. I recommend the Service Dept at this Dealership! Thank you:) More

15000 mile service Had a good experience and the work was done in a timely matter. David Robertson was a nice man and was thorough in his review of my Camry. Had a good experience and the work was done in a timely matter. David Robertson was a nice man and was thorough in his review of my Camry. More

Another great experience ! Always easy, always helpful staff, this is my second vehicle with T of Rockwall and I have never had a bad experience with them. I am a customer for l Always easy, always helpful staff, this is my second vehicle with T of Rockwall and I have never had a bad experience with them. I am a customer for life. More

Worst vehicle ever(CTS) I am thrilled to say Chris Abshire got me out of this vehicle and in a brand new Highlander. He worked hard for me and my business. I will continue I am thrilled to say Chris Abshire got me out of this vehicle and in a brand new Highlander. He worked hard for me and my business. I will continue to send him referrals. More

Great service I have been getting my car serviced at this location for years with no problems at all. The staff is so helpful - they're amazing. I have been getting my car serviced at this location for years with no problems at all. The staff is so helpful - they're amazing. More

Service at Rockwall Toyota is excellent Friendly and knowledgeable service personnel. Diagnosed my problem and repaired such in a very timely manner. The waiting room is very comfortable and Friendly and knowledgeable service personnel. Diagnosed my problem and repaired such in a very timely manner. The waiting room is very comfortable and coffee and drinks were available to help ease the time you have to wait. More