Toyota of Rockwall - Service Center

Park Assist Service My high rating is based on the high quality of my customer service experience. Much attention to detail by the service personnel assigned to me. My high rating is based on the high quality of my customer service experience. Much attention to detail by the service personnel assigned to me. More

Awesome service! My husband schedule an appointment an advance and had me take in the vehicle to get serviced. When I showed up, Nicole came up to me and asked for my My husband schedule an appointment an advance and had me take in the vehicle to get serviced. When I showed up, Nicole came up to me and asked for my appointment and who I was meeting. For some reason, my appointment wasn’t showing in her system. However, Nicole was very kind and fit me into their schedule. I had to leave the vehicle over the weekend and Nicole was very professional and called me periodically to give me an update. Awesome service! More

Fast and courteous Always fast and friendly service, never have any problems here. We always do appreciate the free wash with every service as well. putchased our truck Always fast and friendly service, never have any problems here. We always do appreciate the free wash with every service as well. putchased our truck brand new from here as well and will continue to have all service done here More

Maintance When we arrived, we had to wait a bit to get a service person to come outside and greet us. However, this young man passed by us and told us that some When we arrived, we had to wait a bit to get a service person to come outside and greet us. However, this young man passed by us and told us that someone would be with us very soon. Carl came out and he was very polite and provided great service. The dealership was full on that day and I understand that everyone was busy. More

Honesty Brought my Tacoma in for brake check. Casey told me my brakes were great at 98,000 miles! Honesty is hard to find in today's world! Brought my Tacoma in for brake check. Casey told me my brakes were great at 98,000 miles! Honesty is hard to find in today's world! More

If you want help then ask for Mick. He is Awesome!!!! You can't ask for a better person to work with than Mick at Toyota of Rockwall. My Mother had an issue with the gas cap on her handicap van and Mick You can't ask for a better person to work with than Mick at Toyota of Rockwall. My Mother had an issue with the gas cap on her handicap van and Mick diligently worked for two weeks for us to get that fixed and he did get it fixed!! He's awesome! He's honest. He won't tell you something just to make money. He's a good honest person. Ask for Mick!! If he's not there then ask when he will be. He's the best. More

Fast service I went in for my 6 month service. Expected wait time was 2 hours, i got my car back in an hour. Great service and friendly staff! I went in for my 6 month service. Expected wait time was 2 hours, i got my car back in an hour. Great service and friendly staff! More

Took my son's truck in for service and Mick was great Mick was great to work with!!! He kept me informed and was juggling several people at the same time!! it was outstanding! I will be back for any ser Mick was great to work with!!! He kept me informed and was juggling several people at the same time!! it was outstanding! I will be back for any service on my son's truck! More

Great Job!!!! Carl was the best. My family and I were traveling through and had engine problems with our Sienna. I called ahead and notified Carl that i would be Carl was the best. My family and I were traveling through and had engine problems with our Sienna. I called ahead and notified Carl that i would be stopping by to get it checked out. We still had a good distance left on our trip. He was waiting for us and when we arrived he helped us right away. We were back on the road in a timely fashion. We appreciated the customer service. He even provided a shuttle to get us to a place to eat and a nice car wash. Thank you!!!! More

Friendly but service was incomplete Staff was very friendly and helpful. But service was incomplete. I asked that my tires be checked and pressure be set at 32 psi with a nitrogen fill. Staff was very friendly and helpful. But service was incomplete. I asked that my tires be checked and pressure be set at 32 psi with a nitrogen fill. I have a tire service contrat so i would think that they would check the tire pressure on a service schedule. I was informed that they were unable to fill my tires with nitrogen and that they were still filled with just regular air. That was fine but upon inspecting my truck i found that all tire pressure was off. My left rear tire was at 29 psi and the right was at 35. Both fronts were up to 37.. Also found oil in my driveway and found the oil pan bolt was lose a half turn. .L h l Thinking about just cancelling the service contract. Overall great place to nuy a car but the service department is lacking..... 8/20/18Went back to get a valve stem replaced.i have the road hazard service plan. Was quoted 50 dollars and told i need to schedule an appointment. I asked to talk to someone to cancel my service plans and have been sitting here for two hours. If you buy here do not get thier service plan. Thier covrage is useless and the service department is worthless. I hope i never have to come back to this place. When you are there to end a service of have prepaid service you are no longer a valued customer. If you see Toyota of Rockwall keep driving. More