3,230 Reviews of Toyota of Rockwall - Service Center
Great Customer service and Team Work There is great team work between Carl and Randy. Carl was busy with another customer when I arrived so was Randy but as son as he was done, which was There is great team work between Carl and Randy. Carl was busy with another customer when I arrived so was Randy but as son as he was done, which was quick, Randy jumped in to get me taken care of. These two guys are awesome to work with. Justin Hogue is also a great team player. In Justin's defense he tried to help me but I told him I would wait. More
Aewsome The staff in all areas was kind and considerate to my needs and made sure everything was taken care! Awesome job thank you look forward to future vis The staff in all areas was kind and considerate to my needs and made sure everything was taken care! Awesome job thank you look forward to future visits More
Regular Maintenance Brought my truck in for regular maintenance, spoke with the technician Josh Perkins. Mr. Perkins was very professional and informative about the main Brought my truck in for regular maintenance, spoke with the technician Josh Perkins. Mr. Perkins was very professional and informative about the maintenance to be performed on my truck. More
VERY VERY slow week day - toyota recall. made an appointment. over 2 1/2 hrs to oil the electric window switch. recall letter stated it would probably take a week day - toyota recall. made an appointment. over 2 1/2 hrs to oil the electric window switch. recall letter stated it would probably take an hour but best to plan for 2 hrs. after 2 hrs. i asked about when highlander would be ready....... then someone told me 'won't be long now'. last recall - same story. LOTS of other customers coming in & leaving..... just not me. i waited and scheduled for after the hoildays in an attempt to not be forced to camp out so so long. More
Great people and service! The customer service is outstanding at this dealership service department and if something isn't done right they'll make it right! Drew in sales is ve The customer service is outstanding at this dealership service department and if something isn't done right they'll make it right! Drew in sales is very knowledgeable and easy going and Justin in service is always friendly and extremely conscientious about making sure all work is done thoroughly. More
5000 mile check Everything went very well except the "maintenance needed soon" reminder wasn't reset. Everything else "top drawer".........now if some would send me Everything went very well except the "maintenance needed soon" reminder wasn't reset. Everything else "top drawer".........now if some would send me a note of how the "reminder" can be reset, I'd appreciate that very much. Floyd Wingrove More
GOOD, FAST, IN ONE MINUTE AND GONE THE NEXT. I,VE BEEN WITH THIS DEALERSHIP, ABOUT FOUR YEARS, FROM DAY ONE. WALKED IN ON A MONDAY AND DROVE OUT LATER IN THE TUNDRA I PURCHASED. IN THIS TIME ALL I,VE BEEN WITH THIS DEALERSHIP, ABOUT FOUR YEARS, FROM DAY ONE. WALKED IN ON A MONDAY AND DROVE OUT LATER IN THE TUNDRA I PURCHASED. IN THIS TIME ALL DEPARTMENTS HAVE BEEN GREAT, JUST LIKE WHAT I EXSPECTED IT TO BE, RIGHT UP TO THE PRESENT DATE. I EVEN STOP IN JUST TO SAY HI AT T5IMES. WHAT ELSE COULD A PERSON EXSPECT. A GREAT DEALERSHIP IN MY BOOK. IF I DO BUY ANOTHER TRUCK, IT WILL, WITHOUT A DOUGHT, BE AT TOYOTA OF ROCKWALL. IT,S A NO BRAINER. THANKS TO ALL OF THE PEOPLE THAT WORK THERE. MICHAEL PEEVEY More
Everyone was very nice and apologetic for being so busy! Good service - friendly people- nice atmosphere! Always feel comfortable coming here to get my car checked, washed and serviced. I will continue to Good service - friendly people- nice atmosphere! Always feel comfortable coming here to get my car checked, washed and serviced. I will continue to buy my cars from this dealership in the future!! More
Service Justin Houge continues to provide out standing service. It is a pleasure to do business with a dealership that stands behind what it promises. The ser Justin Houge continues to provide out standing service. It is a pleasure to do business with a dealership that stands behind what it promises. The service department always follows up to ensure complete customer satisfaction. More
10k service Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there we Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there were at least 10 other customers at the time. I was even offered a warm cookie as I waited. Great customer service. More