Toyota of Rockwall - Service Center

Quick, professional. Even on Sat, it was quickly repaired. Service Advisor taking service request, was succinct, courteous, even though I bought the vehicle 3-4 months bac Even on Sat, it was quickly repaired. Service Advisor taking service request, was succinct, courteous, even though I bought the vehicle 3-4 months back, at another dealer, 200 mi away. All aspects of the repair were explained. Although I had expected to have most of my service handled at the dealership where it was bought, I am reconsidering, since I spend about half of the week near Rockwall, I am more likely to bring it back for routine service, to this dealership. More

Great Service from Toyota Rockwall Every time I take my car for service, the staff of Rockwall Toyota is always willing to do their best. They are friendly, courteous and respectful. Every time I take my car for service, the staff of Rockwall Toyota is always willing to do their best. They are friendly, courteous and respectful. More

maintenance/change oil, etc. I have always had a great experience at Totota Rockwall. I am currently leasing a RAV4, but intend on buying my next vehicle there when my lease expir I have always had a great experience at Totota Rockwall. I am currently leasing a RAV4, but intend on buying my next vehicle there when my lease expires...if not sooner. Excellent staff throughout!! More

Expert - Postive - Kind - Informative The salesman taking care of me and my Toyota 4 Runner was kind, caring, friendly, and informative. All of the services at the Dealership were positiv The salesman taking care of me and my Toyota 4 Runner was kind, caring, friendly, and informative. All of the services at the Dealership were positive and quick. I appreciated the atmosphere of the dealership as I felt comfortable with the expert services for my car, but also for the comfortable feeling I had as I sipped on a nice hot latte while waiting for the courtesy car to take me home. Thank You Toyota of Rockwall. Kindly, Donna E. Awalt, customer More

Excellent customer service by Sam Sam did a great job explaining the services my car will have that day. I will recommend the service to my friends. Looking forward to the next service Sam did a great job explaining the services my car will have that day. I will recommend the service to my friends. Looking forward to the next service at Toyota rockwall More

Excellent Service Job! Sam and Kyle went above and beyond in servicing my cars (RAV4 and Corolla). They will give you always an update and every process of the way. They wi Sam and Kyle went above and beyond in servicing my cars (RAV4 and Corolla). They will give you always an update and every process of the way. They will discuss and recommend the next service of your cars. They are professional and friendly as well. I will recommend this dealership to my friends and family that has Toyota car and for them to feel how great they treat the customers and great service. Great Job and keep it up!. More

Tired of Tire Trouble Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car of Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car off today, told them one of my tires was low on air, and told them I had a tire and wheel warranty. They said great, we will call you when it's ready. The first call I received they told me my tire was un reparable and they didn't have a replacement in stock. Then they call and say that it actually is reparable and it is ready. Then they call and say that they were wrong, it isn't reparable but they will have a new one for me the next day (Sunday). I decide I will just go get the car the following day. Then they call, a little over an hour before they close, and say that the tire isn't actually going to be there until Monday. My car spent all day there, and accomplished nothing. They simply could not put me in a rental because it is not in my warranty. Now I'm forced to drive over 100 miles on my spare, (back home, and to and from work) and risk having a flat tire on 635, pay out of pocket for a rental, or go buy a new tire somewhere else even though I already spent good money on a warranty. If I would have known how much of an inconvenience their tire warranty is, I would have passed. Clearly this Toyota is hurting majorly since they can not afford to be out a rental car for two days to best serve a customer. Or maybe mediocre service is just their thing. Either way, when I'm looking to buy my next Toyota, or have my current one serviced, I won't be coming here. More

Customer friendly My favorite part of my experience with Rockwall Toyota was the amount of seating available and the complimenty drinks. It was a good experience except My favorite part of my experience with Rockwall Toyota was the amount of seating available and the complimenty drinks. It was a good experience except it took a while for an oil change as it is a busy place... More

Great customer service . Casey did a great job in explaining what my car needed and talked to me about my next service and I didn't feel rushed or like another number. . Casey did a great job in explaining what my car needed and talked to me about my next service and I didn't feel rushed or like another number. More

Service Leroy knows how to deal with customer. He Explain everything what needs to be done. After the service, he help you get the vehicle. He's very kind and Leroy knows how to deal with customer. He Explain everything what needs to be done. After the service, he help you get the vehicle. He's very kind and respectful. Thank you More