Toyota of Rockwall - Service Center

Excellent Service Tech —Kyle Rust In 2010 I purchased a new Avalon. In November 2013 I had a problem with my door locks. I was assured they had fixed the problem by cleaning the batt In 2010 I purchased a new Avalon. In November 2013 I had a problem with my door locks. I was assured they had fixed the problem by cleaning the battery post. The next day I had the same problem . I took it back in and they assured me it was a problem With dirty battery post. They cleaned the post and within a day the problem occurred again. I took it back in again and they replaced a part. My bill was $1292.10, Invoice # TOCS135332.. In February 2014 I had a problem relating to the starter. This time they had my car for over a week. They had to remove the dash. As I was driving home my radio started going off and on. Also, the A/C vent on the drivers side was jammed and would not open or close. I live about 35 miles from the dealership. I took it back and they said the radios was something I had done, which was not true. They also said the vent could not be fixed. Invoice. #TOCS143550 I have a Trunda and an Avalon. Based upon the above events I have told a countless number of my clients and friends about my above experience. On my most recent visit, which was last week, my Service advisor was Kyle Rust. I was very pleased with his atttitued and expertise. He performed above and beyond what I expected. Last week I took my Trunda in for service. I had been considering trading cars because my Avalon had 130K miles. I certainly did not intend to buy another car from the dealership; however, based upon what I say with Mr Rust I decided to buy a used Avalon. More

Great customer service My service advisor, lance , listened to the problem on my truck . Did an excellent job at think ahead of the problem and recommended preventative meas My service advisor, lance , listened to the problem on my truck . Did an excellent job at think ahead of the problem and recommended preventative measures for inthe future visits . More

20k mile service Made an appointment Friday morning for my 20k mile service. Pleased to learn it was still covered under Toyota care. David was helpful in explaining a Made an appointment Friday morning for my 20k mile service. Pleased to learn it was still covered under Toyota care. David was helpful in explaining all that entails. Great service! Great attitude! Will most definitely return! Thank you David! More

Dealership is a Class Act. I have purchased two vehicles from Rockwall Toyota. What brings me back is the overall commitment to there customers. David Robertson has been my serv I have purchased two vehicles from Rockwall Toyota. What brings me back is the overall commitment to there customers. David Robertson has been my service rep. since 2015. He has accommodated my service request to the best of his ability and as circumstances allow. David is my go to guy. To all at Toyota of Rockwall, Keep up the Good Work! More

Oil change Service I always have a great experience there and Kyle Rust is definitely an asset to your service department. I try to refer friends and family to Toyota o I always have a great experience there and Kyle Rust is definitely an asset to your service department. I try to refer friends and family to Toyota of Rockwall! More

Way too long to wait 5000 mile Toyota Care Service. Tire rotation and a few observations took two hours with an appointment. Cashier line took an additional 30 minutes t 5000 mile Toyota Care Service. Tire rotation and a few observations took two hours with an appointment. Cashier line took an additional 30 minutes to sign two forms and receive key. You can buy a house with docusign. Using a mobile device This dealership needs to consider current technology options to Improve customer convenience and service. The service person also changed the instrument panel display settings trying to figure out how to reset maintenance reminder while making no attempt to correct their mistake. If these service people are supposed to know my Toyota better than anyone else we are in trouble. More

IN AND OUT...NO HASTLE JUST GREAT SERVICE I CAME IN FOR THE 50,000 MILE CHECK UP.....was promptly greeted and shown to the waiting room and kept updated as to when the car would be ready. The I CAME IN FOR THE 50,000 MILE CHECK UP.....was promptly greeted and shown to the waiting room and kept updated as to when the car would be ready. The Toyota was so clean, I had a problem finding it. Great service. More

Oil Change Great service, friendly and very detailed. Plan to use again as the location is very close to me. Nice wash and vacuum job done as well. Great service, friendly and very detailed. Plan to use again as the location is very close to me. Nice wash and vacuum job done as well. More

Always exceptional service Advisor; friendly and accommodating, knowledgeable. Timely service. Appreciate the washing and vacuuming. Checkout is always efficient. Great cof Advisor; friendly and accommodating, knowledgeable. Timely service. Appreciate the washing and vacuuming. Checkout is always efficient. Great coffee bar. The customer areas are always exceptionally clean and comfortable. More

Customer Service Lacking I did not receive the best customer service until there was a probability I may be spending a few $$ for a necessary repair, at which time the enthusi I did not receive the best customer service until there was a probability I may be spending a few $$ for a necessary repair, at which time the enthusiasm improved noticeably. More