Toyota of Rockwall - Service Center

Great customer service! Prompt and courteous service, from the initial call to make appt., to the service rep to the time of leaving the service lot. Much appreciated! Prompt and courteous service, from the initial call to make appt., to the service rep to the time of leaving the service lot. Much appreciated! More

Great Service continues after sale Took my car in for an oil change, was met by a cheery face and pleasant personality, Carl was his name. My oil change was completed in half the time e Took my car in for an oil change, was met by a cheery face and pleasant personality, Carl was his name. My oil change was completed in half the time expected, my car was clean and Carl opened all doors in an effort to help me cart out the heavy load of items I brought to keep me busy, (I expected to be there for over an hour). The most impressive part of my experience was Carl’s pleasant attitude at the end of a long day. I did not feel like “just another oil change” and he treated me well despite the fact that I wasn’t a “big ticket” in the system. WHen Carl asked if I would like to schedule another service with Rockwall Toyota, I decided I would definitely be coming back, not to mention requesting Carl to be my Service Advisor. More

Oil change and routine check up Professional work and attitude toward the customer. He was very interacting, always trying to make customer fill comfortable. I am very sure he will b Professional work and attitude toward the customer. He was very interacting, always trying to make customer fill comfortable. I am very sure he will become a very good manager in the future and easy go person. More

Brake service Carl was amazing highly recommend him anytime we need to service our vehicles. I also have recommended him and this service center to many of my famil Carl was amazing highly recommend him anytime we need to service our vehicles. I also have recommended him and this service center to many of my family and friends. More

Great Experience Everyone I worked with was courteous, personable, and helpful. Nathan in particular took extra time to explain all of the features on my new car. Expe Everyone I worked with was courteous, personable, and helpful. Nathan in particular took extra time to explain all of the features on my new car. Expect to be as satisfied with my new car as I was with the previous one. More

10,000 mile oil change and tire rotation I love Toyota Rockwall! Randy is my man and he always takes care of me and my vehicle. He got me in in less then an hour and he is always super friend I love Toyota Rockwall! Randy is my man and he always takes care of me and my vehicle. He got me in in less then an hour and he is always super friendly! You guys are awesome! More

Service Visit Service Rep Kyle worked with me on required items and documented those items that were not immediately need to operate safely. His assistance was muc Service Rep Kyle worked with me on required items and documented those items that were not immediately need to operate safely. His assistance was much appreciated. More

Excellent service compared to Toyota of Irving I went to Toyota of Rockwall after having the worst experience at the Irving location and they took care of my maintenance and airbag light quickly an I went to Toyota of Rockwall after having the worst experience at the Irving location and they took care of my maintenance and airbag light quickly and put me in a rental similar to my car. In Irving I left my car there several times and was told they didn’t know how to fix the airbag light because the car is so new they don’t have a manual. They put me in a 2007 Hyundai Accent for 3 days and was told my car was ready but still wasn’t fixed. More

Scheduled 25,000 miles service Scheduled service done even though unexpected traffic delays put me 30 minutes late for appointment. Quickly done. Very good complementary wash job. E Scheduled service done even though unexpected traffic delays put me 30 minutes late for appointment. Quickly done. Very good complementary wash job. Extra repair of broken seat part handled in same time. They kept me appraised of the time.comfortable waiting facility and nice people. Recommend More

Super Service Called on Wednesday, got an appt for Friday , at 3:00pm for a 5,000 mile service on my new Corolla. Got here, was told it would take about an hour, w Called on Wednesday, got an appt for Friday , at 3:00pm for a 5,000 mile service on my new Corolla. Got here, was told it would take about an hour, went to waiting area, and 45 minutes the service advisor announced that my car was ready.....it had even been washed and vacuumed!! Impressive, Service Dept. See you at 10,000 miles!! More