Toyota of Rockwall - Service Center

Great customer service, but LONG waits I went in for a nail in my tire and they ended up not having to replace the tire, which is fine but I was there for 90 minutes. I've had 90 minute oil I went in for a nail in my tire and they ended up not having to replace the tire, which is fine but I was there for 90 minutes. I've had 90 minute oil changes in the past and it slightly annoys me. I love this dealership. They are clean and every advisor I've dealt with have been super friendly, but if I had not purchased extended service plan or tire protection, I'd probably use my mechanic that I take my cash car to. I want to rate ToR 5 stars, but I just can't simply because I've never been out there in under 90 minutes before. More

Quick and Professional Appreciate the service on my vehicle. Took car in for 15000 mile service and a safety issue. From beginning to end I could not have been happier. Ser Appreciate the service on my vehicle. Took car in for 15000 mile service and a safety issue. From beginning to end I could not have been happier. Service Tech prepared me for the possibility of a 3 to 4 hour software check, but vehicle was ready within and hour and a half. More

My husband brought the car-low tire-everything was fine. It's not a complaint but he did have to wait for about an hour or so just for the low tire situation. He did and all is fine. My car is 16 months ol It's not a complaint but he did have to wait for about an hour or so just for the low tire situation. He did and all is fine. My car is 16 months old so I haven't been to the dealership often. A few times for a car wash and a few other small items. I can't fairly rate service, price, etc. I will say that your waiting area is usually busy the times I've been there. I know Don Maddran personally so I know I could call him if I have a problem. More

Excellent!! The best Toyota Dealership in Texas! I bought my first truck here 3 years ago and recently I went to Toyota of Dallas to buy my second truck. Worse de The best Toyota Dealership in Texas! I bought my first truck here 3 years ago and recently I went to Toyota of Dallas to buy my second truck. Worse decision I ever made! I brought my new truck to Toyota of Rockwall because their service is unbeatable! I will never buy another truck from any other dealership! More

Above and Beyond Toyota of rockwall requested from corporate for my navigation system to be fixed, and they did it for free, and I did not even purchase my Camry there Toyota of rockwall requested from corporate for my navigation system to be fixed, and they did it for free, and I did not even purchase my Camry there! I’m a customer for life ! Thank you, Kyle! More

Friendly service Always have friendly and polite service reps here, my only complaint is that my appointment was set at 1030, I arrived early and dropped it off at 10: Always have friendly and polite service reps here, my only complaint is that my appointment was set at 1030, I arrived early and dropped it off at 10:15. It was not seen my a tech until 11:15. This was my longest wait yet and took up most of my morning. What normally is a 45 minute tops turn around turned into almost over 2 hours. More

Service was just as good as it good be. Mr. Rust treated me as every customer should be treated. He explained how my vehicle would be inspected. He suggested some services at no cost to me Mr. Rust treated me as every customer should be treated. He explained how my vehicle would be inspected. He suggested some services at no cost to me that I did not need nor wanted. It has been at least 50 years since something of this nature has been offered. More

Fantastic Service. Very efficient and friendly! Quality service as total honesty. They didnt try to force me to buy additional services. I would recommend this service d Very efficient and friendly! Quality service as total honesty. They didnt try to force me to buy additional services. I would recommend this service dept. and dealership to my family. More

Service review Always friendly, helpful, and thorough. They provide timely service while you wait for your vehicle to be serviced . they always offer any optional se Always friendly, helpful, and thorough. They provide timely service while you wait for your vehicle to be serviced . they always offer any optional service suggested with no pressure. More

Van Service I had my 15,0000 mile service done on my 2017 Sienna and everything went well. Kyle was friendly and efficient. Facility was comfortable and clean as I had my 15,0000 mile service done on my 2017 Sienna and everything went well. Kyle was friendly and efficient. Facility was comfortable and clean as well. More