Toyota of Rockwall - Service Center

Super excellent care! Pleasantly taking care of, from the moment I drove in and left the building. I was well informed of all work being done and needed to be done in the f Pleasantly taking care of, from the moment I drove in and left the building. I was well informed of all work being done and needed to be done in the future. This is my favorite dealership, I love my Toyota and especially the Toyota in Rockwall. I live in Garland. More

oil change & tire rotation I really like having my car serviced there but sometimes it is a little expensive as compared to other service places. Maybe be a little less expensiv I really like having my car serviced there but sometimes it is a little expensive as compared to other service places. Maybe be a little less expensive on regular maintenance. More

A hero had to save the day. Carl saved the day. Without Carl I wouldn’t consider coming.back for service, even the preemptive service I paid for when I bought the car, just 3 mon Carl saved the day. Without Carl I wouldn’t consider coming.back for service, even the preemptive service I paid for when I bought the car, just 3 months ago. I haven’t seen the remainder of this survey but, if there is a place to put positive information, it will only be positive regarding Carl. Not pleased, at all, with other experiences. Misinformation, false comments and lack of succinct follow up led to this. More

Good Quick Polite I was a walk in for a free oil change and my car was taken right in. I appreciated the car wash too. Friendly and quick service I was a walk in for a free oil change and my car was taken right in. I appreciated the car wash too. Friendly and quick service More

Oil Change and Maintenance I took my Tundra in for the 10,000 mile Service and was met with a smile. Very helpful and friendly. They had all of my information ready to go and ma I took my Tundra in for the 10,000 mile Service and was met with a smile. Very helpful and friendly. They had all of my information ready to go and made the whole experience seamless. More

Excellent It was a 15000 schedule. Done in a timely everyone helpful and friendly. No Issues were found during the schedule maintenance thank you all have a It was a 15000 schedule. Done in a timely everyone helpful and friendly. No Issues were found during the schedule maintenance thank you all have a great day More

Always good service and advice My second Prius and years of excellent service at a fair price and the knowledge that they know the Toyota. Carl David, my service tech is an excelle My second Prius and years of excellent service at a fair price and the knowledge that they know the Toyota. Carl David, my service tech is an excellent rep More

Friendly and helpful My wife and I have always been Toyota people, so now that we bought another Lexus, we are glad to find a dealer close enough that treats us well. 10/1 My wife and I have always been Toyota people, so now that we bought another Lexus, we are glad to find a dealer close enough that treats us well. 10/10 will definitely return. More

excellent service experience Nicole Roeseler made this service experience very smooth and painless. She made sure I was informed on the status of the vehicle with timely follow up Nicole Roeseler made this service experience very smooth and painless. She made sure I was informed on the status of the vehicle with timely follow ups and made sure to send reminders beforehand. Great service experience, would definitely recommend to others. More

Great customer service, but LONG waits I went in for a nail in my tire and they ended up not having to replace the tire, which is fine but I was there for 90 minutes. I've had 90 minute oil I went in for a nail in my tire and they ended up not having to replace the tire, which is fine but I was there for 90 minutes. I've had 90 minute oil changes in the past and it slightly annoys me. I love this dealership. They are clean and every advisor I've dealt with have been super friendly, but if I had not purchased extended service plan or tire protection, I'd probably use my mechanic that I take my cash car to. I want to rate ToR 5 stars, but I just can't simply because I've never been out there in under 90 minutes before. More