Toyota of Rockwall - Service Center

Routine service Great work. Excellent customer service. Work performed quickly and all work was explained. The waiting area was modern, clean and comfortable. Overa Great work. Excellent customer service. Work performed quickly and all work was explained. The waiting area was modern, clean and comfortable. Overall, the expkietence was pleasant More

40,000 mile service Excellent service.. listened to my needs and took great care of my vehicle. the service was completed in a timely manner and I was very pleased Excellent service.. listened to my needs and took great care of my vehicle. the service was completed in a timely manner and I was very pleased More

105,000 check up Kile, addressed my husband, not me. It is my car. I was there. He quoted about $200 under what the bill was. We were surprised. Check out girl disappe Kile, addressed my husband, not me. It is my car. I was there. He quoted about $200 under what the bill was. We were surprised. Check out girl disappeared with a clipboard and we waited 5-10 minutes for her return. Only one working there. Inspection paperwork was not in car where it should have been. Had to go back in and get it. Again another wait to get it. More

2 hours for a oil change We waited 2hours for an oil change with an appointment is a little crazy. Not really happy about the wait. Even with the free coffee and cookies We waited 2hours for an oil change with an appointment is a little crazy. Not really happy about the wait. Even with the free coffee and cookies More

Got paint chipping fixed I had a good experience with the service department. The only problem I had was them not calling me to set up my appointment. I had to call them to ge I had a good experience with the service department. The only problem I had was them not calling me to set up my appointment. I had to call them to get it set up. More

Great service Always a great experience. We have been doing business with Toyota of Rockwall for several years and we are always satisfied with the customer service Always a great experience. We have been doing business with Toyota of Rockwall for several years and we are always satisfied with the customer service More

Service Appointment with Carl I had an appointment with Carl in the Service Department at Toyota of Rockwall. Carl was extremely helpful, and he was able to accomadate my schedule. I had an appointment with Carl in the Service Department at Toyota of Rockwall. Carl was extremely helpful, and he was able to accomadate my schedule. He had a great work ethic, and my family and I were utterly satisfied with our experience. More

Great maintenance visit Toyota of rockwall is always full of curious, helpful I dividuals. Every in new I take my car in for a routine maintenance they do an excellent job. Toyota of rockwall is always full of curious, helpful I dividuals. Every in new I take my car in for a routine maintenance they do an excellent job. Kyle is a great consultant - be sure to ask for him. More

Painless! Everything about my recent service appointment was A-One! Went smoothly and timely Courteous and professional personnel. Extremely neat and clean fa Everything about my recent service appointment was A-One! Went smoothly and timely Courteous and professional personnel. Extremely neat and clean facility. I’ll gladly return for future service work More

So so service I came in for a light replacement. Called before I came to make sure the item was in stock and estimated length of time for work completion. I was als I came in for a light replacement. Called before I came to make sure the item was in stock and estimated length of time for work completion. I was also given a rough estimate of cost. I went in and was told I was given info for the wrong light and the cost would be more for the item and work. They took my car back started work and then told me the light actually wasn't in stock and would take 1-2 bus days to come in. I asked the service desk women to make sure it was ordered and I would come in next week for service. The following week I called to be sure the light was now in stock and was told it wasn't ordered bc it had to be paid for first and I had to once again come in to pay as they can't take phone payments. I drove an hour to get there, hit a branch in my 2wk old car on the way, and then paid for the light I asked for the week prior. It came in the following day, I drove back again and got the light fixed. Something that should have been easily handled took far too much effort and cost me an extra $1027 in repairs to another car. More