Toyota of Rockwall - Service Center

Worst service Took 4 times for them to replace the lid on my gas tank. The first time they told me the part was there when i went in they said it wasnt. It had not Took 4 times for them to replace the lid on my gas tank. The first time they told me the part was there when i went in they said it wasnt. It had not even been ordered. Second time i went in the part they had was damaged and had the never to say the dont even check the parts when they come in. Third time i went in they had to put me in a rental because they could put the part in and had to send it to the body shop. Until finally the 4th time they got it right. No communication what so ever. Then come to find out they gave me a 6% interest rate vs what i told them my bank was giving me which was 3%. When i went to talk to the finance guy he told me there was nothing he could do and that he was never aware of my 3% with my bank. He then told me that the only thing i could do was refiance it with my bank. He had the nerves to say its just a few dollars more bi foudn that to be very offensive he does not know my finances so to me a few DOLLARS GOES A LONG WAY. That was very rude and unprofessional. I will never never come to this dealer no one seems to have their stuff together. Will definitely most certain not recommend anyone to this dealer. More

Service My service advisor Kyle Rust is always very professional and so very helpful when I go into the dealership. We truly appreciate his willingness to ens My service advisor Kyle Rust is always very professional and so very helpful when I go into the dealership. We truly appreciate his willingness to ensure we are taken care on. More

Outstanding service....as,always! Always a pleasurable experience (sales, service, etc....) at Toyota of Rockwall. Staff is always courteous and waiting time for service was minimal, e Always a pleasurable experience (sales, service, etc....) at Toyota of Rockwall. Staff is always courteous and waiting time for service was minimal, even without an appointment. More

Service Mick always goes above and beyond in taking care of my car. I appreciate his kindness, thoroughness and explanations. And the freshly baked chocolat Mick always goes above and beyond in taking care of my car. I appreciate his kindness, thoroughness and explanations. And the freshly baked chocolate chip cookie was a bonus! More

Battery Had a quick service turn around with needing a new battery. The wait was very minimal with an exceptional waiting area inside the dealership. Everyone Had a quick service turn around with needing a new battery. The wait was very minimal with an exceptional waiting area inside the dealership. Everyone was very professional and polite. More

Amazing Service Department Had a nail in our tire and had our vehilce towed after hours. I called the morning and they syarted the repair first thing in the morning. Haf my ca Had a nail in our tire and had our vehilce towed after hours. I called the morning and they syarted the repair first thing in the morning. Haf my car back by 11am. More

Kyle was awesome! always take my Toyota Always a great experience. Everyone is so friendly and love the fresh cookies they have. Kyle helped me get an oil change and he was awesome. Always a great experience. Everyone is so friendly and love the fresh cookies they have. Kyle helped me get an oil change and he was awesome. More

What I needed, when I needed it Kyle took the initial problem, found another and did not proceed w/o dropping me a line. OEM is a little pricey, but I've got a great truck that runs Kyle took the initial problem, found another and did not proceed w/o dropping me a line. OEM is a little pricey, but I've got a great truck that runs like it should. No issues, no surprises. More

Over all decent but not the 'best' Extended warranty work done. Good waiting facility for customer with lots of amenities. Cashier service was good. The only drawback was service advise Extended warranty work done. Good waiting facility for customer with lots of amenities. Cashier service was good. The only drawback was service adviser did not have the best 'service'. I bought my Scion FRS from here so I had to come back for the warranty work. Otherwise I get my regular service done at Subaru of Plano. I feel their service advisers keep you better informed and not trying to sell more than is necessary. Also, a certain positive attitude that we expect with great customer service...was not felt. More

Overpriced Oul Change It shouldn’t cost $110 for an oil change and tire rotation on a 2016 RAV4. Use to take my 2011 tundra that had 8 quartz of the same synthetic oil with It shouldn’t cost $110 for an oil change and tire rotation on a 2016 RAV4. Use to take my 2011 tundra that had 8 quartz of the same synthetic oil with a tire rotation and it was $70-$80. Really screwed it up by charging so much. We won’t be back. More