Toyota of Rockwall - Service Center

Factory Recall Service I had 2 recall service items with my car and Rockwall of Toyota was able to do that very well. My concerns are - they don't have a body shop - so the I had 2 recall service items with my car and Rockwall of Toyota was able to do that very well. My concerns are - they don't have a body shop - so they can't do full service. My bigger concern is that they recommended brake service (pads and flush) over $350 estimated. I declined and took car for second estimate and turns out I was not near ready for brake replacement. Disappointing they would recommend service not needed - not sure that it is true, but it appears that they wanted to make some money from me since it was a full day of recall service. More

Carl was fantastic On time great job, did everything that was asked. Not only did a great job with the service, but they did a great job cleaning the vehicle up. On time great job, did everything that was asked. Not only did a great job with the service, but they did a great job cleaning the vehicle up. More

Did not listen My mother took my car in because I was out of town. She asked them to call her when it was ready. Instead they called me- I left them a message to pl My mother took my car in because I was out of town. She asked them to call her when it was ready. Instead they called me- I left them a message to please call her, not me, since I was in another state. They never did call her. She called them at least 3 times to find out when and if the car was ready and again to find out when the shuttle would be able to come get her. I understand that you’re busy but I think listening and following the customer’s requests is part of your job. This is the second time we have had a rep who did not follow our requests. I am not impressed with your service department. More

20k Service Made an appointment for 20k service. Very kind staff, quick service. Car was returned washed and ready to go. Barry was very helpful in signing me Made an appointment for 20k service. Very kind staff, quick service. Car was returned washed and ready to go. Barry was very helpful in signing me up for extended service. Thanks More

Great service. Toyota of Rockwell is terrific. Service department is extremely professional and friendly (as are the sales people) Dealership itself is always spot Toyota of Rockwell is terrific. Service department is extremely professional and friendly (as are the sales people) Dealership itself is always spotless and has a very comfortable waiting area. More

First service on my Highlander and it was excellent. The service writers were efficient and professional. The waiting area was very comfortable and clean. The vehicle was serviced and returned to me clea The service writers were efficient and professional. The waiting area was very comfortable and clean. The vehicle was serviced and returned to me cleaned and dried. It was faster than I could have expected. More

Professional and fast service I got my appointment in morning and my car was taken care of without any problems or surprises. Your team provided me with good service team. I got my appointment in morning and my car was taken care of without any problems or surprises. Your team provided me with good service team. More

That lady is awesome and the man in there is amazing too! THey are always so friendly the people in the glass offices. They are good at their job and my car was great. They cleaned it up and took care of th THey are always so friendly the people in the glass offices. They are good at their job and my car was great. They cleaned it up and took care of the oil change. I wish there was shopping around there that I could do while I wait, but the TV and coffee was wonderful More

Customer awareness Very thorough, courteous and exceptionally fast. Clean and comfortable. Enjoyed getting a little coffee or water and tv time while waiting. Also l Very thorough, courteous and exceptionally fast. Clean and comfortable. Enjoyed getting a little coffee or water and tv time while waiting. Also like browsing the cards and unique gifts available for purchase. More

the best Over all great dealershipthe best I've been to the people in service dept were great smile on there face and did what they said they would do Over all great dealershipthe best I've been to the people in service dept were great smile on there face and did what they said they would do More