Toyota of Rockwall - Service Center

Routine car maintenance I scheduled Toyota Rockwall for routine 15K car service. Once there Mick realized my 10K car service (which I believed had been done at Toyota Richar I scheduled Toyota Rockwall for routine 15K car service. Once there Mick realized my 10K car service (which I believed had been done at Toyota Richardson when my car was at the shop for repairs) had not been done. We contacted Toyota Richardson body shop and they reported my car had been taken to the maintenance center, but there was no indication the service had actually been completed. Toyota Rockwall did the car maintenance for 10K and 15K. I was impressed and pleased with the due diligence of Rockwall Toyota and Mick. I will return to Toyota Rockwall for future car service. More

Mostly quick and easy I make an appointment every time I go but it doesn't seem to matter if I have one or not. I'm pretty sure you could just show up and it would take jus I make an appointment every time I go but it doesn't seem to matter if I have one or not. I'm pretty sure you could just show up and it would take just as long. More

Disappointed My service rep NEVER communicated with me of what services they were doing. After about 30 minutes I went to him to ask. I asked about balancing my ti My service rep NEVER communicated with me of what services they were doing. After about 30 minutes I went to him to ask. I asked about balancing my tires because of vibration in steering wheel. He said I would have “get back in line” and add about 60-90 minutes to my wait time. When I got my car there were grease smudges in several areas on the outside, paper mat still down, AC was turned to coldest setting, key fob was taken apart, and the maintenance message not reset. I usually have excellent service where the rep takes me in his office, explains what is due, optional services and gives me a price breakdown. That never happened with this guy. I did talk with service manager and said he would address all areas and apologized. More

Disapointed The hood of our RAV4 got damaged, we would like to get it replaced, but they do not do that at the Toyota service center. The hood of our RAV4 got damaged, we would like to get it replaced, but they do not do that at the Toyota service center. More

Excellent service Excellent customer service. Throughly check my vehicle and found a nail in the tire. Service department put on a spare tire for me. Thankfully, I’ll b Excellent customer service. Throughly check my vehicle and found a nail in the tire. Service department put on a spare tire for me. Thankfully, I’ll be able to fix this issue before I might have been stranded somewhere alongside The road. Many thanks! More

Good experience Kyle is honest and upfront about anything regarding my vehicle. He always does his best to take of me and it’s very much appreciated! Kyle is honest and upfront about anything regarding my vehicle. He always does his best to take of me and it’s very much appreciated! More

Service of 2014 RAV4 The folks in the Service Department at Toyota of Rockwall are always courteous and helpful. They take the time to explain what is going to be done to The folks in the Service Department at Toyota of Rockwall are always courteous and helpful. They take the time to explain what is going to be done to your vehicle. Don Maddran and Kyle Rust were very helpful on my service trip on 7/24/2018. More

Friendly dependable service This was only my second scheduled oil change and service and I experienced great customer service.They also keep me informed and are very professional This was only my second scheduled oil change and service and I experienced great customer service.They also keep me informed and are very professional and courteous, keep up the excellent work. More

Great team here; Good service doing oil change , but it just took a little longer other than that it was all good, they were nice and friendly , Thank you all, Good service doing oil change , but it just took a little longer other than that it was all good, they were nice and friendly , Thank you all, More

Great Friendly Serive Toyota if Rockwall is always kind and friendly. They get me in and out in a timely manner and keep the appointments I have set. The waiting room is Toyota if Rockwall is always kind and friendly. They get me in and out in a timely manner and keep the appointments I have set. The waiting room is comfortable and homey. I do not mind waiting while my car is serviced. Highly recommend. More