Toyota of Rockwall - Service Center

Kyle is Awesome Kyle has always taken exceptional care of all my Toyota's and I, can not say enough about him, above and beyond every time, thanks !!!!! Kyle has always taken exceptional care of all my Toyota's and I, can not say enough about him, above and beyond every time, thanks !!!!! More

Consistent Quality, Exceptional Service My service at Rockwall Toyota was handled by Kyle Rust. He is always knowledgeable, detailed, professional and courteous, kept me updated during servi My service at Rockwall Toyota was handled by Kyle Rust. He is always knowledgeable, detailed, professional and courteous, kept me updated during service-exceptional treatment! More

First experience We brought the car in for our first time for service. The car needed an oil change. We were notified that 2 tires had punctured and one needed replace We brought the car in for our first time for service. The car needed an oil change. We were notified that 2 tires had punctured and one needed replacement. We were quoted a price and agreed to the repair. Later that day we were called by the dealership starting they broke one of the wheel bolts and would replace it at no charge. We agreed and the car was ready when the estimated the repair would be complete. We came to pick the car up and were charged the price for repair of the items broken and had to spend 40 minutes debating the cost of repairs. Not worth the time... More

Great Drop-in Service I was in the Dallas area from Lubbock and had some issues with my brakes and drove to Rockwall Toyota for service. Barry was prompt and very profess I was in the Dallas area from Lubbock and had some issues with my brakes and drove to Rockwall Toyota for service. Barry was prompt and very professional. He took care of the problem in a short period of time. Best service ever! More

Simply awesome I appreciate the time and patience Lance Gandy had with my father on his trips back and forth to the dealership. He was very patient and kind with hel I appreciate the time and patience Lance Gandy had with my father on his trips back and forth to the dealership. He was very patient and kind with helping my father who has a disability get his car fixed. Thank you so much More

Regular 5,000 mile service Randy Searcy, as usual, did an outstanding job in getting my vehicle serviced. Randy has been my service advisor now for several years and has alway Randy Searcy, as usual, did an outstanding job in getting my vehicle serviced. Randy has been my service advisor now for several years and has always been extremely professional and forthcoming. I look forward to our brief meetings every six months!! More

Oil Change and State Inspection I made an appointment for an oil change and state inspection. The work performed was fine, but in my opinion, it serves absolutely no purpose for me t I made an appointment for an oil change and state inspection. The work performed was fine, but in my opinion, it serves absolutely no purpose for me to call ahead the day before and schedule an appointment, if it still takes just as long as walk ins. I waited nearly 2.5 hours. I could be understanding if I was a walk in, but I wasn't. In my opinion, that is bad customer service. There should be some level of benefit for me giving you the courtesy of calling ahead. More

Great as always The folks at Toyota of Rockwall are always friendly, professional, and efficient. It's a comfortable place to wait while they do the work, as well. The folks at Toyota of Rockwall are always friendly, professional, and efficient. It's a comfortable place to wait while they do the work, as well. More

Fulfilled a promise! When I bought my new Tundra there were 3 deep scratches, small but deep. Brian promised they would do whatever it took to make it perfect. He had Dan When I bought my new Tundra there were 3 deep scratches, small but deep. Brian promised they would do whatever it took to make it perfect. He had Dan take a look and he decided they would repaint my tailgate. I dropped it off and in 2 days I had my beautiful truck back with my perfect tailgate! Thank you for the excellent service and for fulfilling your promise! More

Great Service Customer service is the priority at Toyota of Rockwall. The people keep me coming back. I have complete confidence in the tech's ability to keep Customer service is the priority at Toyota of Rockwall. The people keep me coming back. I have complete confidence in the tech's ability to keep my car running as designed. More