Toyota of Rockwall - Service Center

40000 mile maintenance service Great, friendly staff!! Always extremely helpful and excellent care. I was an hour early for my scheduled appointment but Kyle got me right in anyway Great, friendly staff!! Always extremely helpful and excellent care. I was an hour early for my scheduled appointment but Kyle got me right in anyway More

Ok but only minimum 7am. Scheduled oil change to coincide with getting plates n sticker installed on new purchase. Was told I’d have to get plates from front desk lady. 7am. Scheduled oil change to coincide with getting plates n sticker installed on new purchase. Was told I’d have to get plates from front desk lady. Ok sure. Come to find out she doesn’t come in till 8. Was hoping my car woulda been done by then. But then she was late. I asked a salesman if he could get them. Sure no problem. Why couldn’t this easy procedure have been done an hour ago then? So they put my plates on but not the sticker. Said they didn’t know if I wanted it top or bottom of windshield. Ok I get it that it’s simle and I did it myself. No one asked me tho. Just didn’t do it. It took one hour 40 minutes. Was told 1-1.hour 15 minutes. Nothing went bad. I Liked my service advisor Just not a 5 star. More

Service for recall I was told about the recall during a previous visit - prior to receiving my notice in the mail. Scheduled an appointment to have the recall taken car I was told about the recall during a previous visit - prior to receiving my notice in the mail. Scheduled an appointment to have the recall taken care of. Kyle Rust and Michael Campbell made the exchange of my vehicle and the rental car easy and timely. It took a couple of days to take care of my vehicle -- returned the rental and picked up my vehicle quickly and efficiently. The vehicle runs great. Again, Michael Campbell and Kyle Rust were very professional in handling my issue. Will definitely recommend to friend and family. More

Customer Service As always, this dealership displays the utmost regard for its customers' satisfaction. I have been a customer of Toyota of Rockwall for several years As always, this dealership displays the utmost regard for its customers' satisfaction. I have been a customer of Toyota of Rockwall for several years and would add this is certainly not the most convenient dealership available from where I live. I place much regard for integrity, honest dealing and "no pressure" sales. Toyota of Rockwall's sales department has always lived up to those expectations. It has been my experience their service department renders these same qualities. Toyota would do well to use this dealership as the model for all their operations nationwide! More

Provided good service Good fast service but forgot to charge me so had to make return visit Checked if recall applied to my car Added washer fluid when doing state inspec Good fast service but forgot to charge me so had to make return visit Checked if recall applied to my car Added washer fluid when doing state inspection More

Great! Very courteous, helpful, explained everything in detail. The time for service was less than I thought it would be which is great. Everyone is so help Very courteous, helpful, explained everything in detail. The time for service was less than I thought it would be which is great. Everyone is so helpful! More

Helpful as always Kyle always does a good job of taking care of me for my monthly service. He honest and straight forward with me and honors his word. Kyle always does a good job of taking care of me for my monthly service. He honest and straight forward with me and honors his word. More

Very pleased. We had an appointment and were in and out within 2 hours, even though we had to replace a tire with a nail in the sidewall. The car was washed and cle We had an appointment and were in and out within 2 hours, even though we had to replace a tire with a nail in the sidewall. The car was washed and cleaned on inside, looked like a new car. More