Toyota of Rockwall - Service Center

Got paint chipping fixed I had a good experience with the service department. The only problem I had was them not calling me to set up my appointment. I had to call them to ge I had a good experience with the service department. The only problem I had was them not calling me to set up my appointment. I had to call them to get it set up. More

Painless! Everything about my recent service appointment was A-One! Went smoothly and timely Courteous and professional personnel. Extremely neat and clean fa Everything about my recent service appointment was A-One! Went smoothly and timely Courteous and professional personnel. Extremely neat and clean facility. I’ll gladly return for future service work More

Great service Always a great experience. We have been doing business with Toyota of Rockwall for several years and we are always satisfied with the customer service Always a great experience. We have been doing business with Toyota of Rockwall for several years and we are always satisfied with the customer service More

Service Appointment with Carl I had an appointment with Carl in the Service Department at Toyota of Rockwall. Carl was extremely helpful, and he was able to accomadate my schedule. I had an appointment with Carl in the Service Department at Toyota of Rockwall. Carl was extremely helpful, and he was able to accomadate my schedule. He had a great work ethic, and my family and I were utterly satisfied with our experience. More

Great maintenance visit Toyota of rockwall is always full of curious, helpful I dividuals. Every in new I take my car in for a routine maintenance they do an excellent job. Toyota of rockwall is always full of curious, helpful I dividuals. Every in new I take my car in for a routine maintenance they do an excellent job. Kyle is a great consultant - be sure to ask for him. More

So so service I came in for a light replacement. Called before I came to make sure the item was in stock and estimated length of time for work completion. I was als I came in for a light replacement. Called before I came to make sure the item was in stock and estimated length of time for work completion. I was also given a rough estimate of cost. I went in and was told I was given info for the wrong light and the cost would be more for the item and work. They took my car back started work and then told me the light actually wasn't in stock and would take 1-2 bus days to come in. I asked the service desk women to make sure it was ordered and I would come in next week for service. The following week I called to be sure the light was now in stock and was told it wasn't ordered bc it had to be paid for first and I had to once again come in to pay as they can't take phone payments. I drove an hour to get there, hit a branch in my 2wk old car on the way, and then paid for the light I asked for the week prior. It came in the following day, I drove back again and got the light fixed. Something that should have been easily handled took far too much effort and cost me an extra $1027 in repairs to another car. More

Super excellent care! Pleasantly taking care of, from the moment I drove in and left the building. I was well informed of all work being done and needed to be done in the f Pleasantly taking care of, from the moment I drove in and left the building. I was well informed of all work being done and needed to be done in the future. This is my favorite dealership, I love my Toyota and especially the Toyota in Rockwall. I live in Garland. More

oil change & tire rotation I really like having my car serviced there but sometimes it is a little expensive as compared to other service places. Maybe be a little less expensiv I really like having my car serviced there but sometimes it is a little expensive as compared to other service places. Maybe be a little less expensive on regular maintenance. More

A hero had to save the day. Carl saved the day. Without Carl I wouldn’t consider coming.back for service, even the preemptive service I paid for when I bought the car, just 3 mon Carl saved the day. Without Carl I wouldn’t consider coming.back for service, even the preemptive service I paid for when I bought the car, just 3 months ago. I haven’t seen the remainder of this survey but, if there is a place to put positive information, it will only be positive regarding Carl. Not pleased, at all, with other experiences. Misinformation, false comments and lack of succinct follow up led to this. More

Good Quick Polite I was a walk in for a free oil change and my car was taken right in. I appreciated the car wash too. Friendly and quick service I was a walk in for a free oil change and my car was taken right in. I appreciated the car wash too. Friendly and quick service More