Toyota of Rockwall - Service Center

Never return call Had a problem. Called 3 minutes after leaving. Never called me back even after alerting dealerships management. Still no call. Will not buy another ve Had a problem. Called 3 minutes after leaving. Never called me back even after alerting dealerships management. Still no call. Will not buy another vehicle from this dealership. More

Quickest service I ever got for a recall!! Carl was super quick about getting my car in and out. I didn’t have to wait long at all!!! I would recommend him to anyone!! Carl was super quick about getting my car in and out. I didn’t have to wait long at all!!! I would recommend him to anyone!! More

great service emergency visit. battery was dead. was met quickly. battery replacement and routine servicing done in a timely fashion. was kept up to date by servic emergency visit. battery was dead. was met quickly. battery replacement and routine servicing done in a timely fashion. was kept up to date by service rep regarding status of service visit. no problems. have never had problems with your service departmentment. 5***** job. More

No satisfied with service Dealership did not notify me of my part was in for warranty repair. I called to check on pair and individual on phone was very unprofessional. Accordi Dealership did not notify me of my part was in for warranty repair. I called to check on pair and individual on phone was very unprofessional. According to him ; he was just reading info on computer & not at fault. Unapologetic & very in accommodating to correct or better the whole experience. Also, service didn’t use cover on driver’s floor board & left area dirty. I will only use this location when I have no other choice. More

Service This is my third time being here and they staff is very friendly and explains everything in detail which is very helpful. I’m not the best with cars s This is my third time being here and they staff is very friendly and explains everything in detail which is very helpful. I’m not the best with cars so to me that’s gold. It’s the only Toyota near me which sucks because it’s a hour drive but it’s worth it not having to pay someone I don’t trust when I can come here and get the work done for free and I know they won’t scam me. Great people overall. More

TRUST I depend on the recommendations and information provided by Toyotoa of Rockwall. I had received a recommendation from another car repair facility, w I depend on the recommendations and information provided by Toyotoa of Rockwall. I had received a recommendation from another car repair facility, while getting a state inspection, that I needed my front brakes replaced because they were at 3 mm. This was odd in that only 30 days prior I had the brakes examined and the disc pads were at 7 mm. With this conflicting information I turned to Kyle Rust who I have great confidence. He had the brakes inspected and the front brakes are 6 mm...and do not need to be replaced...probably for another year. I am using great restraint to not name the car repair facility that was trying to sell me a brake job...when it was not needed. However, the fact that you can trust Toyota of Rockwall to give you honest recommendations is important. More

Friendly, courteous, fast My appointment was at 11:30. They promptly took my car in and finished in the stated time. They washed and vacuumed my car in addition to oil change My appointment was at 11:30. They promptly took my car in and finished in the stated time. They washed and vacuumed my car in addition to oil change and tire rotation. Overall great experience. More

Very pleased with service Everyone at the dealership is professional and helpful. I appreciate the time they take to answer questions. I also like that I can stop in and have Everyone at the dealership is professional and helpful. I appreciate the time they take to answer questions. I also like that I can stop in and have my car washed More

Service to Sales I just came in for my 30,000 mile service and then Felecia approached me and asked if I’d be interested in getting a new car. I had thought about it b I just came in for my 30,000 mile service and then Felecia approached me and asked if I’d be interested in getting a new car. I had thought about it before but I really wasn’t looking into buying a new car. After speaking with her for a little bit I felt more comfortable buying. She was very helpful and kind. I always have a great experience at Toyota Rockwall! More

2018 Tundra serviced Great experience, taken care of my service in a timely manner and everyone was very helpful. The lady that was training with Kyle was very helpful and Great experience, taken care of my service in a timely manner and everyone was very helpful. The lady that was training with Kyle was very helpful and friendly. More