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3,646 Reviews of Toyota of Rockwall - Service Center
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March 16, 2019
Mailed discount Service person did not grant a Toyota discount that was mailed to me. I would go to Dallas dealership next time. Dissatisfy with customer services. Service person did not grant a Toyota discount that was mailed to me. I would go to Dallas dealership next time. Dissatisfy with customer services. More
by rogelioortiz_61
Verified CustomerEmployees Worked With
Prefer not to mention
March 16, 2019
Excellent I was in and out in less than an hour which was less time than was expected. The Associate was informative and was very pleasant. I was in and out in less than an hour which was less time than was expected. The Associate was informative and was very pleasant. More
by DKTHORNHILL
Employees Worked With
Justin Hogue
March 16, 2019
Service Departmemt I've continued to use the Rockwall Toyota Service Group since buying our vehicles. They offer a full service Department and have been happy with the I've continued to use the Rockwall Toyota Service Group since buying our vehicles. They offer a full service Department and have been happy with the care. They have even serviced our Nissan. No complaints! More
by L Wack
Employees Worked With
Brett Wiggins
March 15, 2019
35,000 routine maintenance I did not have an appointment, just drove in. She came right out, took my information.. I was in and out in 30 minutes. Everything was explained well. I did not have an appointment, just drove in. She came right out, took my information.. I was in and out in 30 minutes. Everything was explained well. More
by pike.jodee
Employees Worked With
Stephanie Sanchez
March 15, 2019
15 k service I was told that I should have a tire alignment and tires balanced on 15 k service. Thought that was odd on a new vehicle. I declined. I was told I wou I was told that I should have a tire alignment and tires balanced on 15 k service. Thought that was odd on a new vehicle. I declined. I was told I would be reminded to have these things done on my next visit. I’m still scratching my head. Other than that all went well. Toyota takes care of the maintenance for the first 25 k but these 2 things that were needed were not included in the free service. Trying to make a few extra bucks? More
by RICK5900
Employees Worked With
I do not know the service advisor name
March 14, 2019
Great Staff was friendly and helpful. I was fully satisfied with the service. The service on my car was great and quick. I thought it was good that my nex Staff was friendly and helpful. I was fully satisfied with the service. The service on my car was great and quick. I thought it was good that my next appointment was set for me. More
by TILLEYS103
Employees Worked With
Bradley Stephens
March 13, 2019
Caring and efficient The Service adviser, at 7:15 am, Mick, was fantastic. He even took me to the coffee section to show me where it was. He kept me appraised on everythin The Service adviser, at 7:15 am, Mick, was fantastic. He even took me to the coffee section to show me where it was. He kept me appraised on everything they were doing. Could not have asked for better service! More
by ENGASSOC
Employees Worked With
March 12, 2019
90K miles on 4runner Intake and appointment went smoothly. Service advisor understood what I was expecting. Did not receive my desired outcomes, however. I was told that r Intake and appointment went smoothly. Service advisor understood what I was expecting. Did not receive my desired outcomes, however. I was told that routine service would solve the check engine light but it came back on shortly after leaving the service area. I felt like the focus was on defined services and maintenance and did not account for the time required to find a new mechanic who would actually do a thorough job. More
by stevep359
Employees Worked With
Lance Gandy
March 12, 2019
Competent, Professional and Friendly I had a relatively minor problem, but Justin dealt with it in a prompt, professional and friendly manner. I could not ask for better service. I had a relatively minor problem, but Justin dealt with it in a prompt, professional and friendly manner. I could not ask for better service. More
by GrumpyOldGuy
Employees Worked With
Justin Hogue
March 11, 2019
20,000 miles service Great Service - on a timely. Detailed follow up - greatly appreciate. It's always pleasure to get the vehicle serviced at Toyota of Rockwall. And nice Great Service - on a timely. Detailed follow up - greatly appreciate. It's always pleasure to get the vehicle serviced at Toyota of Rockwall. And nice car wash to go with the service. More
by JLEVI
Employees Worked With
Stephanie Sanchez
