Toyota of Rockwall - Service Center

2 yr check up & question about tire pressure I give good ratings for my Service man, because he deserves them. Pleasant to deal with & always takes care of me & my Cam. I called & explained to hi I give good ratings for my Service man, because he deserves them. Pleasant to deal with & always takes care of me & my Cam. I called & explained to him about a tire pressure issue I was having. Was nervous to drive car because of it. He assured me it was fine to drive, and explained what he felt the problem was. (Which, by the way, he was correct). He made appt. for me to come in at my convenience & that he wanted to also do my 2 yr. check up on my Cam. I also asked for an inspection. As always, Randy got me in & out in “no time”!!! My Mom went with. Told her it’d probably be an hr or more. Randy got me in and out in less than an hour!!! Im very picky about my Cam. When I drive up, he always greets me with a smile & always remembers my wishes about a “No Wash” cone. He’s friendly, fast about getting you in & out. He’s aware that our time is valuable as well as there’s. I will always take my Cam to Randy only....because I trust him!!! May have mentioned before...I originally got assigned to someone else in Service. Was let down “big time” by her. (I had an appt!!!). Randy stepped in to take care of me. Ever since, he’s my go-to Service man. He always kept/keeps me in the loop about when my car was due for service, before I got cards in mail. So see....”this” is why I always give him good ratings!!! He’s “never” let me down!!! Oh, and he puts the papers down in my floorboards so my mats don’t get dirty. Now “that’s” a good guy that gets to know his customers!!! More

Love this dealership This location is amazing everyone is so nice and had a smile. I went on a Saturday and didn’t have an appointment but they still took care of me. My s This location is amazing everyone is so nice and had a smile. I went on a Saturday and didn’t have an appointment but they still took care of me. My sales rep that sold me my car was friendly, not like other sale reps that once they have sold you something they act like they don’t know you, but Ken assured me that if I needed anything to let him now!!! For the small things I can text him or call and he is available!!!! Rockwall keep it up!!!! More

Prius Coolant service and oil change Kyle was great, I knew what to expect and everything was done that I asked for. Price for service actually ended up less than quoted. Kyle was great, I knew what to expect and everything was done that I asked for. Price for service actually ended up less than quoted. More

The service was great and it was done right the first time. I appreciate Kyle so much as a service adviser. He is always asking about my son who is medically retired from the army. He is attentive to details I appreciate Kyle so much as a service adviser. He is always asking about my son who is medically retired from the army. He is attentive to details and he is very knowledgeable about Toyota vehicles. Even though I brought my own oil in, you were glad to do it. I would and do recommend your cars and service to all my relatives and associates. Several of my family members drive a Toyota Sienna, because of our experience with that van. Thank you, Gary L. More

Great Work This is the best dealership to get your car serviced at. I purchased my car here and return here for every service. I have used other dealerships arou This is the best dealership to get your car serviced at. I purchased my car here and return here for every service. I have used other dealerships around but they do not compare to Rockwall Toyota. More

Great service Love this dealership. I drive an extra 45 minutes just to go there for my service. I have been buying Toyota's since 1997 and this is the best dealers Love this dealership. I drive an extra 45 minutes just to go there for my service. I have been buying Toyota's since 1997 and this is the best dealership that I've been too. I will continue to do all my car business at this location. More

Great oil change I had a reservation for an oil change and they took me immediately. I waited in the comfy waiting room for about one hour. The wait also included a ca I had a reservation for an oil change and they took me immediately. I waited in the comfy waiting room for about one hour. The wait also included a car wash. More

Good service Service was good but attendant could have been a bit more friendly & caring. Mick, however was very friendly and helpful. Thank you Mick.& the entire Service was good but attendant could have been a bit more friendly & caring. Mick, however was very friendly and helpful. Thank you Mick.& the entire staff More

Good Job I have always been treated with respect for my time. Ready to start work on my car at appointment time. Estimated time for car check up usually on tar I have always been treated with respect for my time. Ready to start work on my car at appointment time. Estimated time for car check up usually on target. Keeps me up dated on progress. Customer Care personnel (I have had 2 over the years )helpful and explains issues. More

excellent service and friendly staff I was given an appointment early in the morning but when I got there, there was a line of cars in front of me. So basically, it's first come, first s I was given an appointment early in the morning but when I got there, there was a line of cars in front of me. So basically, it's first come, first served. The wait was not too long and the waiting area was comfortable. More