Toyota of Rockwall - Service Center

Satisfactory services The services was awesome. I particularly enjoyed the waiting room services. Provisions of variety of coffee drinks. I drank two cups of vanilla drink The services was awesome. I particularly enjoyed the waiting room services. Provisions of variety of coffee drinks. I drank two cups of vanilla drink to keep myself warm from the cold. More

Great Service Kyle was a huge help in getting my car maintenance. He worked with me on pick up time when I was in a bind! Cant thank him enough! Kyle was a huge help in getting my car maintenance. He worked with me on pick up time when I was in a bind! Cant thank him enough! More

Excellent Customer Service Every single time I have taken my car in to be serviced Carl has always been helpful, professional, expedient and knowledgable. Today was no exception Every single time I have taken my car in to be serviced Carl has always been helpful, professional, expedient and knowledgable. Today was no exception. From the moment I arrived to when my car was finished, Carl was courteous and professional. He let me know the status of my car and made sure I didn't have any questions. This is the 2nd vehicle I have purchased here and Carl is one of the reasons why. When I don't understand how to program my new vehicle or if a message or light comes on that I don't understand, if I call Carl he will help me fix the problem over the phone or let me know if I need to bring my car in. He is always willing to take the time to fully explain things when I ask him about my vehicle. I can't say enough good things about him. In today's world it's so nice to receive great customer service. More

Randy is the best service member this dealership has ever ha Randy is the best service representative that this dealership has ever had. We always are greeted with a smile and answered with a knowledgeable answe Randy is the best service representative that this dealership has ever had. We always are greeted with a smile and answered with a knowledgeable answer when we have a question. He is a definite asset to this company. More

15,000 Mile Service Excellent service as usual. Carl took care of everything and the work was performed in a timely fashion. The car was washed and cleaned before deliv Excellent service as usual. Carl took care of everything and the work was performed in a timely fashion. The car was washed and cleaned before delivery. More

Great service Requested completion of service by 3:00 and they beat that time by 2 hours. Car wash was out of order, so I didn't get to enjoy a clean car. Maybe n Requested completion of service by 3:00 and they beat that time by 2 hours. Car wash was out of order, so I didn't get to enjoy a clean car. Maybe next time. More

Vehicle wouldn’t start Contacted Kyle, he recommended that I call Yoyota Care which I did. Toyota Care got me started and then I drove to the dealership. Kyle got me expedit Contacted Kyle, he recommended that I call Yoyota Care which I did. Toyota Care got me started and then I drove to the dealership. Kyle got me expedited and I was on my way. More

Fluids Check and rotate tires Carl David has been our service writer for a long time. He always provides the highest level of professionalism and is truly an asset to Rockwall Toyo Carl David has been our service writer for a long time. He always provides the highest level of professionalism and is truly an asset to Rockwall Toyota. More

Great customer service Very helpful right off the bat, asking the appropriate questions to find any problems. Was upfront and honest about what repairs were needed, and the Very helpful right off the bat, asking the appropriate questions to find any problems. Was upfront and honest about what repairs were needed, and the prices seemed pretty reasonable. Fast service and attention will keep me coming back! More

quick and cordial as usual What do you want me to say. The title says it all. I do have one down side and that is that it seems that every 6 months when I take the car in for What do you want me to say. The title says it all. I do have one down side and that is that it seems that every 6 months when I take the car in for service there are all new employees in the service department. When I was taking my 2006 Corolla in for service I saw the same people and they recognized me. It service turn over has been really bad since the dealership was sold several years ago. It seems you need to do something different to keep your service people. More