Toyota of Rockwall - Service Center

Fast service Got me in and out quick. He was friendly and kept informed on everything about my car that I needed to know. He took good care of me. Got me in and out quick. He was friendly and kept informed on everything about my car that I needed to know. He took good care of me. More

Scheduled Maintenance Friendly people and quick service makes a pleasant experience ! The waiting areas for customers is spacious, comfortable, and they usually have fresh Friendly people and quick service makes a pleasant experience ! The waiting areas for customers is spacious, comfortable, and they usually have freshly baked cookies ready. More

Great service, quick and super nice staff Moved to the local area and it was time for the standard service. Everything from the greeting at arrival to pickup of my tundra was great. They kept Moved to the local area and it was time for the standard service. Everything from the greeting at arrival to pickup of my tundra was great. They kept to the time they said it would take and the wash/vacuum was nice as well. Super nice staff and clean facility. Very pleased! More

Easy and Quick Scheduling the appointment was easy on line and when I arrived, the service bay was not "hidden" like some dealerships. The service work was done quic Scheduling the appointment was easy on line and when I arrived, the service bay was not "hidden" like some dealerships. The service work was done quickly while I waited. More

One word - Great Randy Searcy - did a good job helping us & keeping us updated with our car. Randy - was very professional & we appreciated The good service. For th Randy Searcy - did a good job helping us & keeping us updated with our car. Randy - was very professional & we appreciated The good service. For that reason is why we love Toyota of Rockwall. More

Very helpful Very polite and helpful. Explained everything well and what needed to be done. Went above and beyond to work me into the service schedule the same day Very polite and helpful. Explained everything well and what needed to be done. Went above and beyond to work me into the service schedule the same day. More

Good Experience They were very thoughtful of my time and kept me well informed. All of my questions were answered and I came away with more information about my ca They were very thoughtful of my time and kept me well informed. All of my questions were answered and I came away with more information about my car. Very pleased with the service and care of my vehicle. More

Last Minute Service Check On our drive to Rockwall from Cedar Creek Lake our maintenance notification popped up. We were going to Costco and I just happened to see the Toyota d On our drive to Rockwall from Cedar Creek Lake our maintenance notification popped up. We were going to Costco and I just happened to see the Toyota dealership. After shopping at Costco I told my husband so we were able to get in just after 6pm and we drove out of there at 7:07pm. Great job! More

Oil change and tire rotation My tire was not damaged before I went in for a service and now I am driving on the spare since the service personel didn't want to look up my warranty My tire was not damaged before I went in for a service and now I am driving on the spare since the service personel didn't want to look up my warranty information. More

This experience was not what i expected. I came to the dealership two week prior to to schedule my appointment. My appointment was not on the system on the appointment day. I had to wait for I came to the dealership two week prior to to schedule my appointment. My appointment was not on the system on the appointment day. I had to wait for Dan to get there before i could proceed. My service for the appointment was to get my window tinted, oil change and a detail. It seem as though the mix up was my name. Instead of my name in the system as Davy Stoker it is in the system as Stoker Davy. Pedro should have put me in the system correctly from the sale process. This could have been a very bad experience for me but this facility has an angel with red hair. Amanda the cashier went beyond her job to get me situated to make the experience an experience to help me look beyond the nuisances that took place. Thank you Amanda you make Toyota of Rockwall better. More