Toyota of Rockwall - Service Center

Excellent Service within the amount of time estimated A thorough and very friendly place for service. Stephanie Sanchez did a great job. The car was washed and vacuumed. I was told about 90 minutes and A thorough and very friendly place for service. Stephanie Sanchez did a great job. The car was washed and vacuumed. I was told about 90 minutes and it was actually less. I could not ask for more. More

Stephanie is Awesome Stephanie always goes way beyond to make sure I’m taken care of. Very friendly and professional staff. The wait time was tolerable this visit. Stephanie always goes way beyond to make sure I’m taken care of. Very friendly and professional staff. The wait time was tolerable this visit. More

Great Mick Schott, impress my wife and I with his caring professional Demeanor that we have our guy now and in the future. We were totally prepared to go t Mick Schott, impress my wife and I with his caring professional Demeanor that we have our guy now and in the future. We were totally prepared to go through the process because of Mitt diligence. Excellent job Mick Schott More

Car maintence & safety check Stephanie was friendly, prompt, efficient, very informative, comfortable, approachable and professional. Felicia, who sold me my car, came to the wait Stephanie was friendly, prompt, efficient, very informative, comfortable, approachable and professional. Felicia, who sold me my car, came to the waiting area to followup with me as to how I like driving my car. Excellent! More

10k mile check up The service was fast and easy and everyone there was very friendly. They took good care of my truck. What more can you ask for? The service was fast and easy and everyone there was very friendly. They took good care of my truck. What more can you ask for? More

Maintenance on a Saturday I came in on a Saturday expecting a long wait. Justin assured me that he would get me out within an hour. I was out in 45 minutes. The entire servi I came in on a Saturday expecting a long wait. Justin assured me that he would get me out within an hour. I was out in 45 minutes. The entire service department is always a pleasure to do business with. Two thumbs up! I was even greeted by a sales manager when I arrived. More

Great costumer service, fast service, and waiting area very clean. I also like the kids waiting area. Toyota of Rockwall has very nice facility overall. costumer service, fast service, and waiting area very clean. I also like the kids waiting area. Toyota of Rockwall has very nice facility overall. More

Toyota of Rockwall Service is always great. I chose this dealership service dept.’for the good reviews I read on the internet. Tried it and haven’t switched. You won’t go wrong. The staff is very nice an dealership service dept.’for the good reviews I read on the internet. Tried it and haven’t switched. You won’t go wrong. The staff is very nice and friendly to deal with. The service advisors are well trained and has always explained all of my maintenance visits. More

Great service! Mick was very courteous and explained all parts of the findings of my service. I live 70 miles away and my town has a Toyota dealership but I choose t Mick was very courteous and explained all parts of the findings of my service. I live 70 miles away and my town has a Toyota dealership but I choose to drive to Rockwall for service. The dealership is clean and the employWes are friendly and accommodating. . More

Valve gasket on 2000 Camry needed repair. I called this service center, and they quoted a price of $157.30 to repair the valve gasket, and I would get a $25.00 credit for having the Toyota par I called this service center, and they quoted a price of $157.30 to repair the valve gasket, and I would get a $25.00 credit for having the Toyota part. When I got there, they said it would take about 1 1/2 hours to fix it. I also asked about replacing the spark plugs. Over the phone, he quoted me a ridiculous price of $389.95, so I decided not to do that. When I got to the service department, I asked about the high price of the spark plug replacement. They told me that the original price quoted over the phone was too low, and they were going to charge me $336.80,which included the spark plus replacement. During the repairs, the mechanic damaged a spark plug wire. Instead of paying for their mistake, they wanted to charge me another $185.99 to repair it. I told them I was taking my car to a reputable repair shop! Even though they told me it would take about 1 1/2 hours, my car was there for 5 hours! I am VERY disappointed in this service department. More