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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,642 Reviews

3,642 Reviews of Toyota of Rockwall - Service Center

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August 16, 2020

The work was done as promised. I requested additional work to be done which was done in a very timely manner.?Matt provided excellent service! More

by vjjackson44
Recommend Dealer
Yes
Employees Worked With
Matt Jones
August 13, 2020

I had a great experience in the service department at Toyota of Rockwall. I would highly recommend anyone with a Toyota to go there for any service need. More

by Skheidel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran, Justin Hogue
August 10, 2020

Always great and awesome. Everyone is great at service, especially Carlos, Matt, Justin, and Kasey. The managers are sometimes kind a rude, but service advisors (their juniors) work great to take over thei More

by NS
Recommend Dealer
Yes
Employees Worked With
Kasey, Don Maddran, Justin Hogue, Carlos Perez, Matt Jones
August 07, 2020

Today was my second Visit here.1st to test a RAV4, 2nd Today was my second Visit here. 1st to test a RAV4, 2nd for service. Very nice helpful people here! I used to use Toyota of Plano, equally good but More

by Ahartwig835
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar in service
August 07, 2020

Excellent service and price. They are timely and do not try and oversell services you do not need. I bring both my cars there for maintenance. More

by Dbr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 01, 2020 -

Toyota of Rockwall responded

We appreciate you taking the time to share, thank you!

August 04, 2020

Brought my truck in for check engine light and AC blowing warm got truck back AC still blows alarm check engine light came on two days later More

by Cpmetheny7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody
August 01, 2020

The service work is good work done by timely manner service adviser Mick is look like experienced and professional but cashier is non professional and don’t know nothing More

by SALIMHUSSAIN1991
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Toyota of Rockwall responded

Thank you for the feedback and we would like to hear more regarding the cashier experience. If you could reach out to Sam or Courtney at 469-402-1300.

July 27, 2020

Considerable improvement in last 2 years.Immaculate Considerable improvement in last 2 years. Immaculate restrooms, very fast service and customer Friendly waiting area. Service tech, Cody, very sharp More

by Fixit
Recommend Dealer
Yes
Employees Worked With
Cody
July 27, 2020

Efficient, Friendly, & Prompt Service by the Service Dept Team!! Appreciate Matt, Service Advisor & Don Maddran Service Director. Dealership is clean & organized!! Love having my car washed by service de More

by ALLISONWILSON51
Recommend Dealer
Yes
Employees Worked With
Don Maddran, Matt Jones
July 25, 2020

Service department is excellent. Stephanie treated me very well. I went there for 25k service and had a recall on my Avalon. Rental department was excellent as well. Excellent dealership! More

by Gspr4213wi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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