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3,640 Reviews of Toyota of Rockwall - Service Center
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September 10, 2020
My service advisor, Mick Schott, is outstanding, very professional, courteous, and thorough in his explanation of the service the dealership performed , including the airbag recall installation. professional, courteous, and thorough in his explanation of the service the dealership performed , including the airbag recall installation. More
by Larry Ray Neal
Employees Worked With
September 09, 2020
Staff is excellent and customer service is great. I have always been treated like I’m their favorite customer. They always keep me informed on status of work being done. I am a customer for life. always been treated like I’m their favorite customer. They always keep me informed on status of work being done. I am a customer for life. More
by mtalley1995
Employees Worked With
Justin Hogue
September 08, 2020
Arrived early without an appointment, Service advisor came to me quickly & took my information & I had a question on how to operate one of the controls & he helped me without hesitation. I waited in the came to me quickly & took my information & I had a question on how to operate one of the controls & he helped me without hesitation. I waited in the customer area & my car was ready in a timely area & washed & ready to go. He also gave me the price of the service. Great customer service! More
by GRANJONES14
Employees Worked With
Juan, Justin Hogue
September 05, 2020
Bought the vehicle from Toyota of Rockwall five years ago and have had it serviced by them ever since. Consistently quality service and professional people. A pleasure doing business there. and have had it serviced by them ever since. Consistently quality service and professional people. A pleasure doing business there. More
by GBUNCH76
Employees Worked With
Cesar Martinez
September 04, 2020
Had quite a bit of service work to do. 1 job was particularly difficult but they stayed with it & got me out the same day. My service advisor kept me informed. The shuttle driver was timely, persona particularly difficult but they stayed with it & got me out the same day. My service advisor kept me informed. The shuttle driver was timely, personable, & allowed me to work at my office while the work was being done. More
by MickTrusty
Employees Worked With
September 03, 2020
The service centre went above and beyond in helping me with my car. I had a major job they got it done in 10 hours which was phenomenal. Mick was the person that I talk to on the phone he was extremely he with my car. I had a major job they got it done in 10 hours which was phenomenal. Mick was the person that I talk to on the phone he was extremely helpful very considerate and kept me apprised of everything that was going on, I would definitely like to work with him again in the future. More
by GREENECATS
Employees Worked With
August 31, 2020
Rockwall Toyota has been on top of most of my service needs. I am usually well-satisfied. However, yesterday (8/27/20), there was some confusion and delay in checking my car in for service. I did not needs. I am usually well-satisfied. However, yesterday (8/27/20), there was some confusion and delay in checking my car in for service. I did not see a service manager for at least 15 minutes after my appointment time. I almost noticed that some employees in the service department were wearing masks haphazardly, with the nose exposed. I hope these problems are fixed when I return. More
by Fine.tom
Employees Worked With
Carlos Perez
August 31, 2020
My visit with Toyota of Rockwall on Thursday, August 27, 2020 and on Friday, August 28, 2020 was excellent. Justin Hogue Service Advisor and the rent car service was excellent also 2020 and on Friday, August 28, 2020 was excellent. Justin Hogue Service Advisor and the rent car service was excellent also More
by Williams
Employees Worked With
Justin Hogue
August 28, 2020
Great service. Everything was taken care of in a very professional manner. The car was cleaned and serviced as expected. Extremely knowledgeable with what needed to be serviced. professional manner. The car was cleaned and serviced as expected. Extremely knowledgeable with what needed to be serviced. More
by rcspencerjr
Employees Worked With
Matt Jones
