Toyota of Rockwall - Service Center

Starts with the Service Manager...Don Maddran. There is none better than I've found in my 50+ years of driving. He leads by example, cares for the customer first! none better than I've found in my 50+ years of driving. He leads by example, cares for the customer first! More

Appreciate the service and service advisor. Received great customer service and care, would definitely bring my vehicle back. Understood the recommendations, and why they were recommended. great customer service and care, would definitely bring my vehicle back. Understood the recommendations, and why they were recommended. More

Service job was excellent! Thanks Matt for getting my Tundra in and out so quickly! And thank you for the much needed and appreciated wash and vacuum service! Tundra in and out so quickly! And thank you for the much needed and appreciated wash and vacuum service! More

Excellent Service - Worked with my mother to get her car repaired. Justin was friendly and helped out greatly. Secured geting and return her car. Highly Recommended. repaired. Justin was friendly and helped out greatly. Secured geting and return her car. Highly Recommended. More

So quick to get in and out and very good customer service. Loved my experience here. They make it easy to come in and out. The workers are so sweet. service. Loved my experience here. They make it easy to come in and out. The workers are so sweet. More

My advisor always greats me with a smile he is extremely knowledgeable about the issues with my vehicle and assisting in finding a solution to getting it fixed appropriately. Prompt service always! knowledgeable about the issues with my vehicle and assisting in finding a solution to getting it fixed appropriately. Prompt service always! More

Work was completed in a timely manner and it was done effectively. Justin was friendly and helpful. The car was returned looking new after going through the car wash. effectively. Justin was friendly and helpful. The car was returned looking new after going through the car wash. More

Best dealership I’ve ever worked with!Every person I’ve Best dealership I’ve ever worked with! Every person I’ve been in contact with has been very professional as well. Customer Service is A+++ Best dealership I’ve ever worked with! Every person I’ve been in contact with has been very professional as well. Customer Service is A+++ More

Always very responsive to my needs and willing to work with my schedule in both sales and service. Friendly and the work took way less time than I expected. with my schedule in both sales and service. Friendly and the work took way less time than I expected. More

Really bad!I came in for a 15k service and noted a small Really bad! I came in for a 15k service and noted a small crack on the Toyota emblem. The service adviser immediately said that it was not covered by Really bad! I came in for a 15k service and noted a small crack on the Toyota emblem. The service adviser immediately said that it was not covered by the bumper to bumper warranty without even looking at it. Apparently, he had two managers look at it and determined to give me a quote fo 1300 dollars 15 minutes later. The 15k service was performed in less than 30 minutes and they refused to wash the car because of the crack claiming it would ruin the sensors. The crack has been there probably since day one with no signs of issues to the sensing unit. The emblem has no signs of rocks or anything hitting it to cause the break. More