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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,645 Reviews

3,645 Reviews of Toyota of Rockwall - Service Center

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March 16, 2021

Mr. Moran was very friendly & treated my daughter, first-time car owner respectfully as she was nervous about the first service maintenance for her car. More

by mrshort0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Douglas Moran
Mar 17, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. Douglas work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 16, 2021

Good. I felt I was first in line and people were getting in and out so I went to see what was the issue. This was a 45000service, not major. More

by deboatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

March 16, 2021

My service manager is very knowledgeable and helpful. Thank you Mick! This dealership goes above and beyond to take care of their customers. Won’t buy anywhere else. More

by trishkad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Mick here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

March 16, 2021

The best dealership I have dealt with in my recent decision to join the Toyota family. There are a few that I will deal with because I know they will handle my issues at hand. Kudos to Toyota of Rockw More

by gasmonkey74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

Mar 16, 2021 -

gasmonkey74 responded

Y'all are always welcome.. God Bless

March 13, 2021

Great Service- very helpful and nice!! Justin went beyond and made sure we were notified on all updates! He’s a great and friendly guy! More

by JAMILLESMITH2211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Mar 13, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Justin and don't hesitate to let us know if we can be of further assistance. We're always happy to help!

March 11, 2021

Dustin, my service advisor, handled my service needs and kept me informed of the service department timetables. Very professional. The final price was actually less than quoted. More

by CARLSHERRIN
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Mar 11, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review, Carl! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else. We're always happy to help.

March 11, 2021

Amazing place. Their service department is the best out of all the dealership I’ve felt with. Being 60 years old I’ve felt with quite a few. I’m glad I have a dependable place close to home More

by DONYA.MARKERT1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Toyota of Rockwall responded

Thank you, Donya! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

March 10, 2021

Service job was excellent! Thanks in and out so quickly! And thank you for the much needed and appreciated wash and vacuum...thank you have a safe day More

by siluangkhot.ott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez, Matt Jones
Mar 10, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 10, 2021

Rockwall Toyota is great for service. No reason to go anywhere else. My oil change service visit went exactly as it should. Would definitely go back. More

by G Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 08, 2021

Worked with Matt in service for routine maintenance. He was very thorough and provided excellent service. He kept me updated on the time required to complete my visit and kept his word! Thank You! More

by Novapalm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Jones
Mar 08, 2021 -

Toyota of Rockwall responded

It's great to hear that Matt was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

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