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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,644 Reviews

3,644 Reviews of Toyota of Rockwall - Service Center

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April 08, 2021

Thanks to Cesar Martinez for get me in and out with no problems. Answered all my questions and thanked me for coming in. Also gave me a break down of the service needed and time frame for my truck. Thanks More

by ENOCHW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Apr 08, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Cesar to be a positive one here at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

April 08, 2021

I came in with a sunroof issue and an extended warranty. My vehicle has never had service on the sunroof. In the ice storm when we opened the sunroof it was jarred or something. The service writer called an More

by ROBERT.CLEARFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Toyota of Rockwall responded

Hello Robert, We're sorry that you didn't have a completely satisfying visit. We appreciate your review as all customer feedback helps us learn and make improvements. Please don't hesitate to reach out to us directly if there is anything we can do to turn this around for you.

April 05, 2021

I seldom make an appointment but the dealership always works me in quickly. Toyota of Rockwall is the best! Cesar Martinez was excellent. He kept me informed and let me know additional services I needes More

by GBUNCH76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Apr 05, 2021 -

Toyota of Rockwall responded

Thank you for sharing your great experience here with us. We appreciate you taking the time to leave us this five-star review! It's a pleasure to know that Cesar provided you with such excellent assistance.

April 02, 2021

The staff was very helpful and knowledgeable of their doing plus the area where the dealer is located is safe. Prompt service and courteous staffing. More

by jaimeperez26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Apr 02, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 01, 2021

Came in for a recall. It was an all day repair. We got a ride home and a ride back. Great customer service. Very professional. More

by PDEMIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Toyota of Rockwall responded

It's great to hear that we were able to help you with your repair. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

March 25, 2021

Kevin McGuire was great. He followed up with me about my vehicle and the technician even found other issues that I was not aware of. Highly recommend. More

by jacob_jimenez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Mar 26, 2021 -

Toyota of Rockwall responded

Thank you, Jacob! It is great to hear that Kevin was so helpful. We appreciate your business and our team looks forward to serving you again soon!

March 24, 2021

Everything was fixed. Mick was good to work with, only ding was that the shuttle wasn’t running on a Saturday so it took a bit to coordinate. More

by TEGPILOT2002
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 23, 2021

I thank you are very lovely and kind thank you for your kindness God bless you. Toyota of Rockwall you do a great job Thank you. More

by SHELLEYGUILLORY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, Stephanie Sanchez, Carlos Perez, Matt Jones
Mar 23, 2021 -

Toyota of Rockwall responded

Shelley, Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

March 23, 2021

I had recall that work done on my truck. Customer service was excellent with nice people. The repair time took less than I anticipated. Very satisfied!! More

by Evelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Mar 23, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review, Evelyn. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 23, 2021

Always a good experience in the service department at Toyota of Rockwall. They are efficient and friendly even though they are always busy. Very competent. More

by THISLITTLELIGHT4
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Mar 23, 2021 -

Toyota of Rockwall responded

We appreciate you taking the time to leave us this fantastic, five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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