Toyota of Rockwall - Service Center

I took my car in for a Toyota recall "fix". That part as far as I know, according to the paper work, went well. However, when I pickrd up my car, the windshield was cracked. No one said anything, brought th far as I know, according to the paper work, went well. However, when I pickrd up my car, the windshield was cracked. No one said anything, brought the car around and left. I had to bring the issue to their attention,discussed the issue with management (service rep not there). It was agreed they would replace it. I went to pick up the car the second time, windshield was replaced but had scratches on it.....talked with management. Management agreed the replaced windshield was not acceptable. I left the car the third time on a Saturday. I was told the service rep would call me on Monday. I didn't receive a call, finally I called on Friday left a voice mail for the service rep, didn't receive a call; so, I called two other times but he was not available. Then, I called the service manager, left a voice mail. On Friday the service rep called and said the car would be ready on Wednesday. He called on Wednesday to request another day. He said I could pick it up on Thursday which was okay because I had stated during Friday's conversation I would be able to pick it up on Thursday. I went to pick it up late Thursday afternoon. The windshield looked ok. I requested the removal of the residue of the sticky tape. He agreed and would also wash the car. After about 45 minutes, he came by and said it was taking awhile because the detail guy was giving it a little extra love. I said ok. Ater about an hour, my car was brought around. He said they ran water on the windshield to test for leaks. I said thanks and made some additional comments. I went to my car and looked at it, thought.....no additional love.....got in my car and looked for water on the dash, didn't see any; so I drove off. But , on my way home, I thought I needed to do more checking. So, afterwards I checked a bit more throughly. The front passenger's side floor near the door was wet and the side of the seat had water streaming on it as well as droplets in the seat crevice. I did a follow up call to my service rep to notify him of my findings. He gave an explanation (a bit questionable) and said if I see leakage in the future bring the car in. I left it at that. I'm trusting this experience with Toyota of Rockwall will not have an impact on future service. More

Mick has provided outstanding customer service each time! I know that I have very high expectations or as some call “high maintenance” and I will admit, Mick made sure to provide the best care, no matter how I know that I have very high expectations or as some call “high maintenance” and I will admit, Mick made sure to provide the best care, no matter how busy he is. We will continue to use Toyota of Rockwall for our 2004 Sequoia! More

Toyota of Rockwall has been my favorite Toyota place for years, as they get things done quickly and easily. And now that I’ve bought a new Prius from them, they are helping me get the best performance possi years, as they get things done quickly and easily. And now that I’ve bought a new Prius from them, they are helping me get the best performance possible from it. Seems like it is a good partnership. More

They keep me informed as to what was going on with my vehicle and how long it would be. They took good care of me vehicle and how long it would be. They took good care of me More

Thank you to Justin from the service department, he help me with my RAV4 he was professional and helpful, I definitely recommend this place for any service me with my RAV4 he was professional and helpful, I definitely recommend this place for any service More

I drive over an hour to obtain the top notch Customer service at the Rockwall Toyota Dealer .From the scheduler to the check-in to the actual service and to the service manager for check-out - it is the service at the Rockwall Toyota Dealer .From the scheduler to the check-in to the actual service and to the service manager for check-out - it is the best!! More

Outstanding service department and very knowledgeable and professional!!!This is the best service department I have ever used!! Stephanie was outstanding!! Toyota of Rockwall is exceptional!! professional!!!This is the best service department I have ever used!! Stephanie was outstanding!! Toyota of Rockwall is exceptional!! More

Mick went out of his way to make sure I was completely satisfied with my service there. If he is representative of the type of folks you have there, you MUST have an outstanding group of people there repr satisfied with my service there. If he is representative of the type of folks you have there, you MUST have an outstanding group of people there representing you. That man deserves a raise! More

I just want to say that Kasey Boysaw was fantastic and explain and took care of my concerns on this visit. Is always a plesure to have someone with the great actitud early in the morning. A big 100 to Kas explain and took care of my concerns on this visit. Is always a plesure to have someone with the great actitud early in the morning. A big 100 to Kasey. More

Service asst manager just really didn’t get it. Either more training or it’s not her type of job. Waited 3 hrs after I had an appt for oil change and my truck sat in plain view and was always told it was more training or it’s not her type of job. Waited 3 hrs after I had an appt for oil change and my truck sat in plain view and was always told it was waiting to be washed. It’s ridiculous More