Toyota of Rockwall - Service Center

Quick turn around. I was in and out in a little over an hour. Very good. Would highly recommend if you’re in the area. hour. Very good. Would highly recommend if you’re in the area. More

I had to check on the status of my vehicle and was not informed. When I went to the service advisor, he said, "Didn't you receive the text message?" I said, "No." As I was standing there, the text message informed. When I went to the service advisor, he said, "Didn't you receive the text message?" I said, "No." As I was standing there, the text message appeared. He told me my vehicle was in the car wash and it would be another 10 minutes. It was actually another 30 minutes. I was only in for the 15,000 mile service, which is checking the mats, tire rotation, check fluid levels, brake pads. It should not have taken well over 2 hours to do this. I specifically told the lady on the phone that I did not want to wait long. She said the 2:00 appointment would be good. Also, they told me my car was out of alignment. At 15,000 miles, a 2021 4 Runner really? I never really drive on bad roads and am retired doing limited driving. When I let go of the steering wheel on my car, it goes straight ahead. There does not seem to be an alignment problem. I've never had a new car in the past 30 years that needed an alignment at 15,000 miles. I will find another Toyota Dealership to have my Toyota serviced. I am just glad I didn't buy my Toyota here. More

You guys were great, everyone was courteous,explained about computer diagnostics that would be used and for what reason...so glad all that was checked out, had rental for the whole time nice little car about computer diagnostics that would be used and for what reason...so glad all that was checked out, had rental for the whole time nice little car I would recommend your service to anyone More

I would recommend, however, it took 3 hours for an oil change and I had an appointment . It was a little frustrating because they told me it would take an hour and a half. change and I had an appointment . It was a little frustrating because they told me it would take an hour and a half. More

Efficiency and politeness - Everyone exudes both assets. Most of the time, I have never had a bad experience. The only one I had is when I turned the last car in and leased this updated one. Excuse me - Most of the time, I have never had a bad experience. The only one I had is when I turned the last car in and leased this updated one. Excuse me - also as salesman long ago More

My experience was wonderful. Drove up for my appointment at 8:30 and was immediately greeted. Mick showed me around the dealership and let me know where I could plug into an outlet using my laptop. From the at 8:30 and was immediately greeted. Mick showed me around the dealership and let me know where I could plug into an outlet using my laptop. From there I waited a few hours which wasn’t a big deal since I had work to do. Mick came to get me around 11ish and told me they washed and vacuumed my car which was totally unexpected. loved the time I spent there. More

Kevin in the service department was very polite and respectful. I will request him in the future. He communicated with me and the work was completed in a timely manner. respectful. I will request him in the future. He communicated with me and the work was completed in a timely manner. More

I visited Toyota Rockwall awhile back and was very disappointed with the service advisor who care less about my 48k car. After years I visited Toyota of Rockwall and met the best Advisor with excellen disappointed with the service advisor who care less about my 48k car. After years I visited Toyota of Rockwall and met the best Advisor with excellent customer service. Douglas went above and beyond to facilitate my two vehicles. I felt welcomed at Rockwall service center today. However, the ladies at the cashier area need to be professional and be friendly with all customers. More

I was helped right away and told me when the the car will ready and gave me a car wash for free even tho it was a Mercedes 👍 ready and gave me a car wash for free even tho it was a Mercedes 👍 More