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3,644 Reviews of Toyota of Rockwall - Service Center
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May 20, 2021
The service is always good and the staff is always courteous. I am kept informed and made aware of everything that is going on with my car. courteous. I am kept informed and made aware of everything that is going on with my car. More
by LPGOOCH66
Verified CustomerEmployees Worked With
Justin Hogue, Matt Jones
May 17, 2021
Excellent service crew and advisor. Car was repaired the first time and was returned in clean condition. Kept us up to date throughout the service without us having to call. first time and was returned in clean condition. Kept us up to date throughout the service without us having to call. More
by John W
Employees Worked With
Ceasar
May 14, 2021
The check in process was way backed up. I asked if I needed to reschedule, but they said no . After waiting some more, it appeared a manager had to go in to the service employees and get someone to che needed to reschedule, but they said no . After waiting some more, it appeared a manager had to go in to the service employees and get someone to check me in. Not good customer service when I had an appointment. More
by twohenkes
Employees Worked With
I don’t see the guy who helped me listed.
May 14, 2021
Caesar is great! I always appreciate dealing with him. He's pleasant on the phone and in person. I've only come in for preventative maintenance and tires. He's pleasant on the phone and in person. I've only come in for preventative maintenance and tires. More
by LAURIEMANDERSON
Employees Worked With
Caesar
May 12, 2021
I have been going to Toyota of Rockwall for several years. I was very impressed from the first time I went. The dealership is probably the best I’ve ever been in. I’ve owned Toyotas for many years. So years. I was very impressed from the first time I went. The dealership is probably the best I’ve ever been in. I’ve owned Toyotas for many years. So once I found this dealership I didn’t go back to any others. The staff and service Personnel are awesome More
by Melba Howard
Employees Worked With
Stephanie Sanchez, James Adams
May 12, 2021
When I bought a 2013 Camry they sold it to me like the best for 8K, 2 months after the engine light came on due to rodent damage to the engine harness which they priced $1,500.00 to repair and $2,300.00 t best for 8K, 2 months after the engine light came on due to rodent damage to the engine harness which they priced $1,500.00 to repair and $2,300.00 to replace so they do an inspection that showed over 6K work of repairs needed on the car, including oil pan damage, I tried trading it in and they valued the car at 4K and tried to put me on a 2021 Corolla for over 21K, I have seen better customer service and comprehension from small corner lots than what I experience at Toyota of Rockwall its a shame. by the way a reputable mechanic fixed the damaged to the engine harness for $110.00 More
by adrianfuentes007
Employees Worked With
Other Employees :
Scott Smith, Joey Desrosiers, Paul Greene, James Adams
May 10, 2021
Cesar is always very prompt in taking ownership of any issues I have. He makes the wait less uncomfortable and keeps you updated all along the way. issues I have. He makes the wait less uncomfortable and keeps you updated all along the way. More
by dkeith01
Employees Worked With
Cesar Martinez
May 09, 2021
This was a really great place to get to go in order to get my vehicle service for the 100000 mile service And I would recommend others go there too. get my vehicle service for the 100000 mile service And I would recommend others go there too. More
by Steve
Employees Worked With
Justin Hogue
May 08, 2021
Very good is why I keep coming back. Mick keeps you informed, provides a estimated time to completition and provides a price when he knows and an explanation if there are addition costs. informed, provides a estimated time to completition and provides a price when he knows and an explanation if there are addition costs. More
by bectonpope
Employees Worked With
May 07, 2021
We just had our Tundra serviced here. The dealership is a nice place to wait while your car is being serviced. Our service advisor, Stefanie, was very friendly and professional. a nice place to wait while your car is being serviced. Our service advisor, Stefanie, was very friendly and professional. More
by LSHatch13
Employees Worked With
Stephanie Sanchez
