Toyota of Rockwall - Service Center

Service area clean, comfortable, with large screen tv.. The service technician greeted me quickly. Work was done timely. I like the free carwash.. All the staff was friendly The service technician greeted me quickly. Work was done timely. I like the free carwash.. All the staff was friendly More

When I moved to this area 4 years ago I started a relationship with Toyota of Rockwall taking car in every 5 thousand miles. They have kept it running. relationship with Toyota of Rockwall taking car in every 5 thousand miles. They have kept it running. More

The service department was clean, efficient, and timely. The car was returned to me clean and promptly. The only drawback was the lack of coffee. The car was returned to me clean and promptly. The only drawback was the lack of coffee. More

Fast service, clean lobby excellent customer service. Justin took care of everything, pretty simple process even put me in a rental at no extra cost Justin took care of everything, pretty simple process even put me in a rental at no extra cost More

I took my Prius into Rockwall Toyota Service Center on Saturday. A Hybrid System Failure message kept popping up. Turns out it was just a loose wire at the 12v battery. No charge. Sam was great at keepin Saturday. A Hybrid System Failure message kept popping up. Turns out it was just a loose wire at the 12v battery. No charge. Sam was great at keeping me informed. More

Great experience- great communication- awesome customer service. AND not a long wait! We love this dealership. They are always quick to help and go the extra mile service. AND not a long wait! We love this dealership. They are always quick to help and go the extra mile More

My service advisor, Justin Hogue, is great. I really appreciate the way he takes care of me. The thing that always annoys me is the effort by the dealership to upsell services that are not really neede appreciate the way he takes care of me. The thing that always annoys me is the effort by the dealership to upsell services that are not really needed. It offends my intelligence. More

Wonderful dealership! They are worth the drive from Carrollton! Only place I choose to care for my Toyotas! Thank you, Rockwall Toyota! Thank you, Justin! Carrollton! Only place I choose to care for my Toyotas! Thank you, Rockwall Toyota! Thank you, Justin! More

Exasperating. Came in for oil change. Told shocks needed replaced for $600. Said ok to do this work. Then they said they didn’t have the shocks. They would order and I could come back in few days. needed replaced for $600. Said ok to do this work. Then they said they didn’t have the shocks. They would order and I could come back in few days. Came back, then they said they needed to do more work to as other shock- related parts were rusty and worn. This would be an additional 800. Said ok to do this work. Then they said they don’t have the parts- they would order and would need to keep my car. I said ok as long as I have a rent car (which was handled). Was told rent car was car was just leaving and would be at my house in 20 min. At 45 min I called to find out the status - found out he was just leaving from a customer in Fate. While they were supposed work on car next day, they didn’t even get parts til late in the day and kept car another day. Then they called to tell me I had been given the wrong price on parts and it wound be more expensive. The service rep did add some discount to the bill for the misquote. Overall it was frustrating. I’m sure service rep did what she could. More

I have received excellent service every time I have brought in my Highlander for service. This last time Kevin kept me fully informed and provided excellent service. This is the second Highlander I hav brought in my Highlander for service. This last time Kevin kept me fully informed and provided excellent service. This is the second Highlander I have purchased from the Rockwall Toyota Dealership. More