Toyota of Rockwall - Service Center

For a basic OIL change, the time required was way too long. The shop had no lines for it to take over one hour. Other customers appeared to be experiencing the same iritation for basic service. long. The shop had no lines for it to take over one hour. Other customers appeared to be experiencing the same iritation for basic service. More

In an environment where most places want to recommend services that are not necessary, it’s nice to trust a dealership that doesn’t believe in that. I bought my truck at a different dealer but get consta services that are not necessary, it’s nice to trust a dealership that doesn’t believe in that. I bought my truck at a different dealer but get constant cold calls to ask if I need any service. It’s because of this, I only trust my truck to Rockwall Toyota and Mick Schott. Mick has always been honest and let’s me know if I can hold off on a service but also let’s me know any consequences of holding out and how long before it can become an issue. Mick is always professional and polite. He treats me as an equal and not an inexperienced individual. If I state I can take care of a service on my own, he will recommend the best product to buy. Rockwall Toyota is the best! More

Always great, honest, friendly service. I bought my vehicle here used and I have it serviced twice now. All of my experiences have been excellent. vehicle here used and I have it serviced twice now. All of my experiences have been excellent. More

Jackson Toyota is an outstanding dealership. Excellent service, good vehicles, and wonderful attitude. I would highly recommend Toyota, and have done so to all of my friends. service, good vehicles, and wonderful attitude. I would highly recommend Toyota, and have done so to all of my friends. More

Kasey is by far the best service rep in the 15+ years I have owned a Toyota. She deserves a substantial raise and celebrated for her excellent customer service! have owned a Toyota. She deserves a substantial raise and celebrated for her excellent customer service! More

Bad customer service. Confused workers. Certified vehicle but a few months ago already needed new brakes and rotors were warped. AC line had fluorescent leak detector all over it and now the day it need to b but a few months ago already needed new brakes and rotors were warped. AC line had fluorescent leak detector all over it and now the day it need to be replaced. Trying to receive the rental car because my insurance paid for it was a hassle. More

Service was Done to our satisfaction.Service was done in Service was Done to our satisfaction. Service was done in time, with precision. Arranged drop at home and pick up. Good service from booking to deliv Service was Done to our satisfaction. Service was done in time, with precision. Arranged drop at home and pick up. Good service from booking to delivery. More

Great service! Had an appointment, and they were done with my 10,000. service in one hour! Washed car too. They were very friendly and efficient. with my 10,000. service in one hour! Washed car too. They were very friendly and efficient. More

Customer service is AWESOME and FAST! I came in due warm air coming from A/C and I thought it might freon. Immediately the technician told me what to do! air coming from A/C and I thought it might freon. Immediately the technician told me what to do! More

Service area clean, comfortable, with large screen tv.. The service technician greeted me quickly. Work was done timely. I like the free carwash.. All the staff was friendly The service technician greeted me quickly. Work was done timely. I like the free carwash.. All the staff was friendly More